Billing - Call Center Representative

The Staff Pad has partnered with a healthcare organization in Helena, Montana to hire a Billing Customer Service Representative. This role supports Patient Financial Services by assisting patients with billing questions, payment options, and financial assistance programs while ensuring accurate account documentation and compliance with healthcare billing regulations.

Key Responsibilities

• Provide customer support for patient billing inquiries, including charge explanations, insurance activity, and payment options
  

• Collect deposits, deductibles, and co-insurance amounts as appropriate
  

• Assist patients with payment plans and financial assistance applications
  

• Evaluate patient financial information to determine eligibility for assistance programs
  

• Maintain accurate documentation within patient accounts and billing systems
  

• Manage inbound and outbound calls regarding billing questions and account follow-ups
  

• Process patient correspondence, disputes, and collection-related inquiries
  

• Reconcile daily cash transactions and credit card payments
  

• Ensure compliance with patient financial services policies and healthcare regulations
  

Qualifications

• High School Diploma or GED required
  

• Strong customer service, communication, and problem-solving skills
  

• Basic computer skills and experience working with multiple systems
  

• Knowledge of medical terminology, insurance billing, or healthcare financial services preferred
  

• Strong attention to detail and ability to manage multiple tasks in a fast-paced environment
  

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