Billing and Collections Manager

About Master Roofing Solutions

Master Roofing Solutions (MRS) is a trusted partner providing roofing and solar solutions to custom and production homebuilders across the region. We are committed to delivering quality, reliability, and innovation on every project. Our team operates with Total Project Ownership:  taking full responsibility from planning through installation to ensure projects are completed on time, on budget, and to the highest standards of craftsmanship.

We strive for precision, proactive communication, and continuous improvement, setting the standard for roofing and solar in the homebuilding industry.

Position Summary

The Billing & Collections Manager owns end-to-end weekly billing execution and cash collection performance. This role is directly accountable for ensuring billing is completed accurately, on time, and in full compliance with builder requirements and lien laws.

The Billing & Collections Manager partners closely with Operations to validate job status, completion percentages, change orders, and required documentation prior to invoicing. While daily task coordination may be delegated to the Billing Lead, this role retains full accountability for outcomes, escalation resolution, and maintaining a predictable billing cadence that supports consistent cash flow.

Performance is measured by results — completed, accurate, on-time billing and cash conversion — not activity or effort.

Key Responsibilities

Position Summary
The Billing & Collections Manager owns end to end weekly billing execution and cash collection performance. This role is directly accountable for ensuring billing is completed accurately and on time each week in alignment with builder requirements, lien law compliance, and incentive compensation metrics. The Billing Manager partners closely with Operations to obtain complete and accurate job status information, proactively resolving gaps that could delay billing or collections.

This is a hands on leadership role with final accountability for outcomes. Day to day billing task assignment and coordination may be delegated, but this role retains ownership of billing cadence, accuracy, escalation resolution, and predictable cash flow results. Performance is evaluated on completed outcomes, not effort or activity.

Key Responsibilities

• Own and execute weekly billing completion, ensuring 100% of billable work is invoiced in accordance with builder requirements and lien laws

• Partner with Operations to validate job status, completion percentages, change orders, and required documentation prior to billing

• Ensure billing volume and cash collections align with monthly incentive performance targets

• Supervise and coach Billing Specialists and Collections staff to ensure deadlines and quality standards are met

• Proactively identify and resolve billing blockers such as missing job status, documentation gaps, or operational delays before weekly deadlines

• Maintain accuracy standards to prevent rebills, credits, disputes, or downstream corrections

• Drive escalation to resolution when required documentation or job status is incomplete

• Maintain structured weekly billing cadence including preparation, validation, submission, and follow up activities

Performance Standards

• 100% of invoices submitted in accordance with established weekly billing deadlines

• Zero compliance or lien release errors

• A/R aging maintained below company thresholds

• Department overtime minimized

• Reduced error rates in billing packets

• At least one measurable billing or collections process improvement implemented annually

• No recurring missed billing cycles or dependency on management intervention

Education & Experience

• Bachelor's degree in Accounting, Finance, or related field preferred

• 3+ years of billing, collections, or accounting operations experience

• Supervisory experience preferred

• Construction billing experience strongly preferred

Technical Skills

• Strong knowledge of lien laws, builder billing requirements, and collections practices

• Proficiency in ERP systems, Sage Intacct preferred

• Experience with builder portals such as SupplyPro, GCPay, The Box, etc.

• Strong Excel skills

• Excellent communication and conflict resolution abilities

What's In It for You 

• $85-100k depending on experience 
• Full benefits package — Medical, Dental, Vision, 401k, and PTO
• Supportive team culture built on communication, reliability, and recognition
• Full-time, W-2 employment 

What It Takes to Succeed 

• Strong attention to detail and follow-through

• Ability to work independently and manage multiple deadlines

• Clear written and verbal communication

• Professional judgment and accountability