Bilingual Small Business Assistant

Position

The Small Business department has an immediate opening for someone who can demonstrate WCF's values of doing the right thing, being great at your job, and helping others succeed to join their team as a full-time Bilingual Small Business Assistant. This posting is open to internal and external candidates. This is a full time, in office, front desk position from 8:00 AM to 5:00 PM Monday through Friday.

Responsibilities

The Small Business Assistant provides excellent customer service in all interactions, including the front desk, answers chat inquiries from customers and provides administrative support to small business team such as creating policies for new business and updating existing policies. The Small Business Assistant processes applications, policy changes, issuing policy packets, takes payments and updates customer contact information. This person provides back-up to main phone line, answering incoming calls, addressing questions, and transfer if necessary and makes proactive calls to prospects requesting a quote and policies scheduled for cancellation. This position is Individual contributor role supporting three to four small business underwriters.

Qualifications

The most qualified applicants will have:

• Bilingual in Spanish and English required.
• Strong computer skills including proficiency in Microsoft Office Suite.
• Strong customer service and communication skills in both languages across phone, chat and in person interactions.
• Effective time management and multitasking skills.
• Ability to type at least 50 words per minute. 
• Strong ability to guide customers toward informed decisions through clear, confident communication. Delivers high quality, thorough work with strong attention to detail and an understanding of how their role impacts the broader customer experience. Reliable, punctual and team oriented.
• Ability to obtain a property and casualty insurance license within the first year of employment.
• Associate's degree or equivalent work experience.

Minimum starting pay for this position is $22 per hour. May be higher depending on education or experience.

Internal candidates should have 6 months in their current position, acceptable job performance, and must notify their current supervisor that they have applied for the position.

Benefits

WCF Insurance offers an extensive compensation package. Benefits include Medical, Dental, and Vision insurance, company paid life insurance, 401K with a generous employer match and additional benefits such as an Employee Assistance Program and time off to volunteer.

OUR PEOPLE

WCF strives to provide an excellent work experience and cultivate an inclusive environment where anyone who embodies our values will thrive

WCF INSURANCE IS AN EQUAL OPPORTUNITY EMPLOYER

WCF Insurance provides equal employment opportunity to all qualified applicants and employees regardless of race, color, religion, sex, age, national origin, veteran status, disability that can be reasonably accommodated, or any other basis prohibited by federal, state, or local law.