Bilingual Patient Success Manager– Onsite

Create the future of e-health together with us by becoming a Bilingual Patient Success Manager – Onsite

At CompuGroup Medical we have the mission of building ground-breaking solutions for digital healthcare. Our vision is revolutionizing how healthcare professionals produce, access, and utilize information and thus enabling them to focus on the core value of their work: patient outcomes.

Your Contribution:

Customer and Patient Support (Bilingual – English/Spanish)

• Patient Assistance: Support patients with billing inquiries, payments, sliding scale applications, account adjustments, and write-offs.

• Payment Processing: Collect patient payments and ensure funds are securely delivered for deposit.

• Mail & Document Management: Open, sort, and batch incoming mail; scan and securely upload documents.

• Deposit Preparation: Scan checks received onsite or by mail for electronic bank deposit.

• Paper Claims Processing: Prepare and mail Medicaid paper claims with required documentation and provider signatures.

• Reporting: Generate and maintain daily credit card batch reports from the POS system.

• Directly engage with patients and customers in English and Spanish, providing outstanding service and support both in person and by phone. 

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Your Qualification:

• Must be fluent in both English and Spanish, with strong verbal and written communication skills in both languages.

• Minimum of one year’s experience in healthcare settings and working with Practice Management systems. (prefered but not required)

• Must be available between the hours of 7AM – 5PM EST.

• Experience in customer-facing communication skills, with the ability to provide courteous and professional service to patients and clients in a fast-paced environment.

• Proven capacity to manage multiple tasks and prioritize effectively within a high-volume, dynamic organizational setting.

• Solid working knowledge of Microsoft Office Suite (Word, Excel, Outlook, PowerPoint, SharePoint).

What you can expect from us:

• Purpose: Become a part of a significant initiative. At the intersection of healthcare and digital innovation, we are shaping the future of e-health.

• Equal Opportunity Employer: At CGM, we value our team members and strive to create an environment where everyone has the opportunity to succeed.

• Career Opportunities: We are offering a variety of internal career opportunities and numerous long-term perspectives.

• Security: We offer a secure workplace in a crisis-proof market.

• All-round benefits package: Medical, Dental and Vision as well as 401k with employer matching. Personal Time Off to promote work life balance.

• Work environment: Modern workplaces, flexible working hours, hybrid work options and much more.

Convinced? Submit your application now! Please make sure to include your salary expectations as well as your earliest possible hire date.

We create the future of e-health. Join us in a cause that shapes the very future of hope and healing. At the powerful crossroads of healthcare and innovation, we are passionately building the next chapter of e-health—a revolution that saves lives, transforms care, and brings compassion into the digital age. Together, we can make a lasting difference.