Bilingual Loyalty Service Representative
Sunrise Systems Inc
Phoenix, AZ
Duration: 6 months Temp to Perm
Location: 2155 W Pinnacle Peak Road #100, Phoenix, AZ
Position Type: Hourly contract Position (W2 only)
Description:
Bilingual candidates only
Job Hours: Our hours Monday – Friday are 7:30am-6:00pm CST
Job Schedule:5 days in office
Conversion Full Time salary $46,000
JOB SUMMARY
Often the first point of contact for customers, the Loyalty Services Representative is responsible for addressing customer service concerns, inquiries and activities. The Loyalty Services Specialist is responsible for retention and selling the value of Combined products and services.
As a Loyalty Services Representative, he/she is responsible for creating a positive customer experience through professionalism, amicability, and knowledge of Combined’s products and systems.
RESPONSIBILITIES
- Provides routine information and support to Designated Customers such as Worksite, Client Workplace, Individual Policyholders and other lines of business administered by Combined Insurance.
- Ability to sell the value and retain policyholders
- Services customers via inbound and outbound calls to assist those that wish to cancel their existing insurance coverage by reviewing products, benefits and/or solving service and claims issues.
- Assists in the collection of current and past due premiums and may support additional call domains such as Claim Intake, Policyholder/Policy administration, billing/payments, or Agent servicing on a as needed basis.
- Ability to service 90% of calls independently, using the tools and resources acquired in training and continued experience.
- Collects, documents and enters data from and into multiple applications.
- Provides instructions and set expectations for policyholders
- Consistently meets or exceeds expectations for departmental standards related to quality, average handle time, auxiliary time, after call work, close rate and other KPI’s.
- Exhibits and practices the Organization’s Common Purposes and Shared Traits.
- Understands organizational objectives, supports process improvements, and provides feedback to leadership.
- Willingness to perform other duties as assigned.
- Expected to be able work various shifts within 7:30 a.m. – 6:00 p.m. CDT timeframe.
- Provide a needs analysis assessment for what a policyholder may need
- Strong verbal and written skills
- Ability to partner with others to resolve issues resulting in service or claim related issues
- Ability to utilize critical thinking skills
- High School Required; bachelor’s degree preferred
- Minimum 1 year previous contact center experience
- Previous Retention skills within a contact center environment preferred
- Previous sales experience a plus
- Licensed to sell health/life Insurance a plus
About the Company
Sunrise Systems Inc
Sunrise Systems was founded in 1990 with a clear vision to deliver world-class staffing service solutions in all labor categories, including IT consulting and solutions; all with the commitment to provide service that exceeds expectations and become the most trusted name in the industry. More than two and a half decades later, we pride ourselves on being at the forefront of the staffing industry. Combining our deep industry expertise, insights, and global resources, we have partnered with our clients to connect them with top professionals across several different industries.
We provide cost-effective Managed Staffing Solutions, Information Technology and Information Technology Consulting Services to several Fortune 500 companies and U.S. Government agencies. We provide our clients with flexible engagement models and customized products that are budget and time specific. Understanding the challenges that every business faces, we offer our services either on-site at the clients' site or from one of our globally distributed technology centers. Our onshore and offshore development capabilities ensure that we excel at meeting customer requirements every single time.
Our collective business experience spans over two and a half decades and ranges from:
- Business, management, and technical fields
- Information technology consulting and software solutions.
- Providing strategic support for the development and long-term growth of new business ventures across several industries including but not limited to; accounting, banking, finance, and recruitment.
- Motivating technology staff and establishing partnerships with Fortune 500 companies
Sunrise Systems has a vast range of competence in:
- Design, development, and support of cloud-based solutions from simple to highly complexed
- Database administration of multi-platform applications, complex databases, and web-based environments that include all aspects of installation, planning, maintenance, and monitoring.
- Data processing and data migration
- Application re-engineering and platform migration
- Working with the Information Systems and end-user communities at all levels to resolve issues and establish consensus.