Bilingual Front Desk Support - Receptionist
Catholic Charities Serving Central Washington
Richland, WA
JOB DETAILS
SALARY
$19–$22 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Accidental Death and Dismemberment (AD&D), Administrative Skills, Coaching, Customer Support/Service, Data Quality, Detail Oriented, Driver's License, Employee Assistance Plan, English Language, Equipment Maintenance/Repair, HIPAA (Health Insurance Portability and Accountability Act), Legal, Liability Insurance, Life Insurance, Mail Processing, Multilingual, Multitasking, Office Equipment, Outpatient Care, Physical Demands, Record Keeping, Spanish Language, Telephone Skills, Time Management
LOCATION
Richland, WA
POSTED
30+ days ago
Position Summary:
The Front Desk Support Receptionist is responsible for supporting the agency by delivering efficient and caring service to all callers and clients, ensuring accurate and timely information to staff and completing tasks promptly and professionally.
Responsibilities:
Clerical & Administrative Support
Answers telephone calls and directs messages as needed, following confidentiality and HIPAA protocol at all times
Greets all clients and visitors and directs to appointments and meetings
Maintains an up-to-date staff schedule (on duty, trainings, sick leave)
Handles incoming/outgoing mail, including monthly postage report
Maintains office equipment and supplies (stocking paper, toner, etc.)
Performs front desk opening and closing procedures
Program Support
Check in clients and verify current insurance coverage for each appointment
Collects client payments and issues receipts, recording all payments accurately in the daily log
Sends clinician letters and confirms completion via email
Ensures outpatient forms are well-stocked and rush basket assignments are completed
Client & Staff Interaction
Provides professional, friendly and attentive service to clients and staff
Enforces confidentiality, payment policies, and waiting area rules
Maintains a calm, low-noise reception environment
Demonstrates flexibility to meet evolving needs
Performs other duties as assigned
Qualifications
Job Requirements:
The following requirements are those that are normally required for performance of this position. Any disabled applicant or incumbent who does not meet one or more of the requirements, but who can perform the essential function of the job (with or without reasonable accommodations) shall be deemed to meet these requirements.
Physical Requirements:
This position normally requires the physical demands of sitting, standing, walking, bending, lifting or performing other work requiring low physical exertion, talking and hearing on a regular basis to perform the job requirements. These physical demands are required up to 90% of the time.
Non-Physical Requirements:
Education
High School Diploma or GED required
Experience
Previous clerical or administrative work preferred
Special Skills
Bilingual (English/Spanish) required
Pleasant, professional, welcoming and friendly demeanor with staff and clients
Detail-oriented and able to multi-task in a busy office setting
Proficiency using Microsoft Word
Experienced use of standard office equipment, including copier, fax, answering machine, postage meter, multi-line phone, and calculator
Licensure, Registration, Certification
Valid Washington State driver's license and minimum required liability insurance for WA State
Must be deemed insurable as determined by Catholic Charities liability insurance provider
Employment is conditional upon:
Being cleared by criminal background check and fingerprinting when required
Work Schedule: Monday-Thursday: 9:15am- 6:15pm; Friday: 8:00am - 5:00pm
Wage Range: $19.00-$22.00 per hour, depending on experience
Benefits:
13 paid holidays, 12 days of vacation, 12 days of sick leave per year
Health insurance including medical & prescription coverage, with optional dental and vision insurance plans. Majority of premiums paid by Catholic Charities
Retirement 403(b) Plan: employee contributions commence upon employment; Catholic Charities contributes 2% of monthly income and matches up to 4% of employee contributions following 6 months of employment
Basic Life Insurance paid 100% by Catholic Charities
Flexible Spending Account eligibility following 6 months of employment
Education Assistance Program reimbursing up to $5,250 per year for approved continuing education after 6 months of employment
Additional voluntary insurances including supplemental life, accidental death & dismemberment (AD&D), critical illness, long term disability, accident, and ID theft
Employee Assistance Program includes 3 counseling sessions per year, legal consultations, financial coaching, and other wellbeing tools
Annual longevity awards begin at 5 years of employment
It is the practice of Catholic Charities to ensure equal employment opportunity without discrimination or harassment on the basis of race, color, national origin, sex, age, disability, citizenship status, marital status, creed, genetic predisposition or carrier status, sexual orientation, gender expression, or any other characteristic protected by applicable law. Applicants from underrepresented backgrounds are encouraged to apply. We gladly offer reasonable accommodations to individuals with disabilities to support participation in the hiring process and employment.
Excited about this role, but don't meet 100% of the expected qualifications listed above? We'd still love for you to apply! Catholic Charities Serving Central Washington is committed to building a diverse and inclusive workforce where unique experiences are valued and everyone has the opportunity to contribute. Research has continuously shown that women and people of color are less likely to apply to jobs unless they meet all the listed qualifications. We want to help overcome this trend and seek to make space for unique and relevant skills and attributes. So, when applying to Catholic Charities Serving Central Washington, rest assured that your application is reviewed by a living, breathing human being, and evaluated based on key competencies needed for success in the position. Questions or concerns? Contact recruiting@catholiccharitiescw.org, we'd be happy to connect!
You can do the work you love, be your authentic self, and make an impact in the lives of thousands. We believe in a culture rooted in community, collaboration, and growth. As an agency we are inspired by our Mission of bringing hope to life, especially those most in need
About the Company
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