Bilingual Customer Service Representative – Utility Billing
CornerStone Staffing
Mesquite, TX
Bilingual Customer Service Representative – Utility Billing
Location Balch Springs, TX | Onsite
Compensation & Schedule
• $17.50/hour
• Monday–Friday, 8:00 AM – 5:00 PM
ROLE IMPACT
The Customer Service Representative supports city hall utility operations by handling billing inquiries, accepting payments, and providing front-line assistance to residents. Success in this role ensures accurate transaction processing and a positive customer experience for city utility users.
KEY RESPONSIBILITIES
• Greet and assist walk-in customers at the utility billing counter
• Process payments, issue receipts, and manage account balances
• Respond to inquiries regarding water, sewer, and trash services
• Update customer records and billing accounts in the system
• Coordinate with internal departments to resolve service issues
MINIMUM QUALIFICATIONS
• 1+ year experience in customer service, cashiering, or front-desk roles
• Strong communication skills in English; bilingual (Spanish) required
• High school diploma or equivalent
• Ability to handle cash and reconcile daily transactions
CORE TOOLS & SYSTEMS
• Microsoft Office (Excel, Outlook)
• Utility billing or payment systems
• Multi-line phone systems
• Customer relationship management (CRM) tools
PREFERRED SKILLS
• Experience with municipal or utility billing systems
• Prior experience in a government or public-facing environment
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About the Company
CornerStone Staffing
CornerStone Staffing has tenured recruiters in Texas and Arizona who work with qualified job seekers in Texas, Arizona, Indiana, Kentucky, Tennessee, North Carolina, South Carolina, Georgia, and Florida to help support both in-office and work from home positions for the best companies in the United States.
CornerStone Staffing’s team of experts are the industry leaders in consulting companies on in-office and work from home hiring strategies so whether you need a great job or highly qualified talent, contact CornerStone Staffing’s recruiters in Dallas, Fort Worth, Houston or recruiters in Phoenix, AZ today.