Bilingual Customer Service Representative
TTEC
Rochester, NY
Join a people-first team as a Bilingual Customer Service Representative (Spanish/English) and make a real impact by helping customers feel heard, supported, and confident. In this onsite role in Rochester, NY , you’ll handle customer inquiries across voice, chat, and email while delivering compassionate, solutions-focused service. If you have a h.s. diploma (or equivalent), are fully bilingual in Spanish and English, and at least 6 months of customer service experience, then we are interested in you.
What You’ll Get
- Competitive hourly pay of $19.92/hour with bonus opportunities
- Paid time off (PTO)
- Medical, dental, and vision benefits
- Tuition reimbursement and professional development support
- Inclusive, team-oriented workplace culture
- Career growth opportunities within a global organization
What You Bring
- 6+ months of customer service experience
- High school diploma or equivalent
- Strong verbal and written communication skills in Spanish and English
- Ability to learn and explain products or services clearly
- Comfort using computers and navigating multiple systems
- A caring, customer-focused attitude
What You’ll Do
- Serve as the primary point of contact for customer inquiries
- Handle escalated or complex customer concerns with empathy and professionalism
- Research and resolve issues efficiently to ensure customer satisfaction
- Communicate clearly in both Spanish and English
- Deliver a positive, human-centered customer experience every day
Training & Support
You’ll receive paid training to become a subject matter expert and gain the tools you need to succeed. Whether supporting customers by phone, chat, or email, you’ll be set up for long-term success in a collaborative environment.
About TTEC
Our business is about making customers happy. That's all we do. Since 1982, we've helped companies build engaged, pleased, profitable customer experiences powered by our combination of humanity and technology. On behalf of many of the world's leading iconic and hypergrowth brands, we talk, message, text, and video chat with millions of customers every day. These exceptional customer experiences start with you.
TTEC is proud to be an equal opportunity employer where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. TTEC embraces and is committed to building a diverse and inclusive workforce that respects and empowers the cultures and perspectives within our global teams. We aim to reflect the communities we serve, by not only delivering amazing service and technology, but also humanity. We make it a point to make sure all our employees feel valued, belonging, and comfortable being their authentic selves at work. As a global company, we know diversity is our strength because it enables us to view things from different vantage points and for you to bring value to the table in your own unique way.