Bilingual Customer Service Representative (Licensed P&C)

Are you a detail-oriented, bilingual professional (Spanish/English) with experience in personal lines insurance? Do you thrive in a fast-paced environment where youre the go-to person for helping customers every day?

The Wohrley Allstate Agency is growing and looking for a P&C Licensed Customer Service Representative who is passionate about delivering world-class service, handling high call volume, and creating exceptional client experiences.

This is more than a service roleits a long-term career opportunity with a respected agency that values professionalism, growth, and excellence.

What Youll Do

As the first point of contact for our clients, you will:

• Handle a high volume of inbound calls and in-office customer interactions
• Assist clients with policy changes, billing questions, and coverage reviews
• Provide accurate, efficient, and friendly service on every interaction
• Support the sales team by identifying opportunities to cross-sell and retain business
• Manage multiple tasks and customers throughout the day with speed and precision
• Ensure every client receives a professional, positive experience

What Were Looking For

We are specifically seeking candidates with:

• Fluency in both Spanish and English (required)
• Prior experience in personal lines insurance (strongly preferred)
• Active Property & Casualty License (required)

Additionally:

• High attention to detail and accuracy
• Ability to thrive in a fast-paced, high-call-volume environment
• Strong communication and problem-solving skills
• A proactive mindset with a desire to go above and beyond for customers
• A long-term, career-focused attitude (not just a job)

What We Offer

• Competitive base salary + bonus opportunities
• Health & Dental Insurance
• Paid Time Off (PTO)
• Retirement Plan
• Ongoing training and development
• Clear path for career growth within the agency
• MondayFriday schedule (no evenings or weekends)
• Supportive, team-oriented environment

Compensation

Salary Range: $45,000 $65,000+ (based on experience, plus bonus opportunities)

Why Join Us?

At the Wohrley Allstate Agency, we believe customer service is the foundation of everything we do. Were looking for someone who takes pride in helping others, works with urgency and care, and wants to build a lasting career in insurance.

Salary Range: $45000.00 - $65000.00 per year

Annual Base Salary + Commission + Bonus Opportunities

Paid Time Off (PTO)

Health Insurance

Hands on Training

Mon-Fri Schedule

Career Growth Opportunities

Retirement Plan

Responsibilities

• Handle a high volume of inbound calls and in-office customer interactions
• Assist clients with policy changes, billing questions, and coverage reviews
• Provide accurate, efficient, and friendly service on every interaction
• Support the sales team by identifying opportunities to cross-sell and retain business
• Manage multiple tasks and customers throughout the day with speed and precision
• Ensure every client receives a professional, positive experience

• Property & Casualty License (required)
• Bilingual: Spanish & English (required)
• Ability to commute to Parker, CO (in-person role)