Bilingual Customer Service - Collections - Spanish

ACCOUNT REPRESENTATIVE (COLLECTIONS / CUSTOMER RESOLUTION) - SPANISH

Fort Worth, TX 76137 | Onsite

COMPENSATION & SCHEDULE

• Pay: $15.00–$16.50/hr (based on experience)

• Monthly Bonus: $300–$500 per month once hired permanent

• Overtime available

• Temp-to-Perm Opportunity

• Schedule: 8-hour shift between 7:00 AM – 10:00 PM (start times: 7am, 8am, 9am, or 1pm)

• Must be flexible to work up to 2 Saturdays per month

ROLE IMPACT

As an Account Representative, you play a key role in helping customers bring their auto finance accounts current through empathy, problem-solving, and negotiation. You’ll manage inbound and outbound calls, work payment arrangements, and ensure every interaction aligns with compliance and customer care standards. Success is measured by your ability to resolve accounts efficiently while maintaining a professional, customer-first approach.

KEY RESPONSIBILITIES

• Handle early-stage and delinquent auto account collections through inbound and outbound calls

• Negotiate payment arrangements and offer alternative resolutions to bring accounts current

• Accurately document all customer interactions and follow up on commitments

• Perform skip tracing and contact customers using various communication channels

• Meet or exceed daily, weekly, and monthly collection and compliance goals

MINIMUM QUALIFICATIONS

• High School Diploma or GED

• 1+ year of recent customer service experience (collections preferred)

• Bilingual English/Spanish REQUIRED

• Strong communication and negotiation skills, both written and verbal

• Comfortable in a fast-paced, high-volume call center environment

CORE TOOLS & SYSTEMS

• Auto finance account systems (training provided)

• Dialer/call center platforms

• Microsoft Office Suite

• Skip tracing databases

PREFERRED SKILLS

• Prior experience in collections, accounts receivable, or call center environments

• Proven track record of meeting or exceeding performance metrics

• Strong problem-solving and conflict-resolution abilities

LEGAL NOTICE

By applying for this job, you agree to receive calls, AI-generated calls, text messages, or emails from CornerStone and its affiliates, and contracted partners. Frequency varies for text messages. Message and data rates may apply. Carriers are not liable for delayed or undelivered messages. You can reply STOP to cancel and HELP for help. You can access our privacy policy at: https://www.cornerstonestaffing.com/privacy

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