Bilingual Collections Representative

We have partnered with a Financial Planning Company in Irving! Do you have recent working experience in Collections and are Bilingual (English & Spanish)? We want to meet with you! Apply Online TODAY!!!

Bilingual Collections Representative

Location Irving, TX | Onsite (Remote eligible after training)

COMPENSATION & SCHEDULE

• $20–$24/hr depending on experience

• Monday–Friday, 8:00am–5:30pm (8 hour shift)

ROLE IMPACT: As a Bilingual Collections Representative, you will play a crucial role in maintaining account resolution and securing payments from clients. Your ability to communicate fluently in English and Spanish ensures accessibility and positive client experience, helping resolve delinquent accounts efficiently while safeguarding sensitive financial information.

KEY RESPONSIBILITIES

• Manage a queue of delinquent accounts through consistent follow-up and documentation

• Conduct skip tracing and gather collateral or payment information via phone outreach

• Negotiate and establish payment arrangements with urgency and adherence to deadlines

• Maintain confidentiality and data security at all times

• Uphold company compliance standards and reporting practices

MINIMUM QUALIFICATIONS

• 2+ years of recent collections experience required

• 1+ years of recent Repossession experience required

• Bilingual proficiency in English and Spanish required

• High school diploma or equivalent required

• Must pass clerical skills assessment and complete an in-person interview required

• Clear background check and drug screening required

CORE TOOLS & SYSTEMS

• Collections management software

• CRM and skip-tracing platforms

• Microsoft Office Suite

• Phone-based outreach systems

• Data entry and clerical tools

PREFERRED SKILLS

• Strong negotiation and conflict resolution abilities

• Knowledge of FDCPA and financial privacy regulations

• Prior experience with remote or hybrid collections work

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