Bilingual Call Center Representative – Healthcare Payroll Specialist - 26-02744

Job Title: Bilingual Call Center Representative – Healthcare Payroll Specialist

Location: New York, NY

Schedule

• Day Shift: 8:00 AM – 4:00 PM

Compensation

• $25 – $27 per hour (W2)

Job Summary

The Bilingual Call Center Representative – Healthcare Payroll Specialist is responsible for handling inbound and outbound calls while supporting payroll-related inquiries within a healthcare environment. This role requires strong customer service skills, attention to detail, and the ability to resolve issues efficiently while ensuring a positive customer experience.

Key Responsibilities

Customer Service & Call Handling

• Handle incoming and outgoing calls in a professional and timely manner
• Address customer inquiries, concerns, and complaints effectively
• Provide accurate information and ensure customer satisfaction

Payroll Support

• Assist with payroll-related questions and issue resolution
• Investigate and resolve discrepancies related to payroll
• Ensure accuracy and confidentiality of payroll information

Problem Solving & Support

• Identify customer issues and determine appropriate solutions
• Escalate complex concerns when necessary
• Perform additional tasks and assignments as required

Required Qualifications

• Minimum 2 years of experience in call center/customer service roles
• Bilingual proficiency (required)
• Prior experience with payroll processes

Required Skills

• Strong verbal and written communication skills
• Active listening and customer-focused approach
• Effective problem-solving and analytical abilities
• Computer proficiency and ability to navigate multiple systems

Education

• High School Diploma or GED required

For more details reach atvgill@navitassols.com or Call / Text at 516-862-1203.