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Bilingual Call Center Representative

Mindlance

The Bronx, NY

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JOB DETAILS
SALARY
$27–$33 Per Hour
SKILLS
Analysis Skills, Calendar Management, Call Centers, Communication Skills, Computer Skills, Customer Satisfaction, Customer Support/Service, Documentation, Healthcare, Identify Issues, Multilingual, Needs Assessment, Operational Audit, Organizational Skills, Payroll Software/Services, Presentation/Verbal Skills, Problem Solving Skills, Resolve Customer Issues, Technical Support, Telephone Skills, Writing Skills
LOCATION
The Bronx, NY
POSTED
Today

Advance your career with Mindlance! We have been connecting talented IT professionals with world-class companies since 1999. Mindlance is here to help you to find the perfect fit with just the right company. Currently, we are seeking an Operational Analyst for an exciting career growth opportunity.


Make your next big career move with the kind of position that will allow you to be genuinely passionate about the work you do! Our recruiters will work closely with you to help you get the edge over the competition. Let Mindlance advocate for you – apply today!


“Mindlance is an Equal Opportunity Employer and does not discriminate in employment on the basis of – Minority/Gender/Disability/Religion/LGBTQI/Age/Veterans.”


Job Category: Non-Clinical

Industry: Healthcare - Health Services

Job Location: Bronx, NY

Zip Code: 10461

Duration: 13+ weeks, with Strong possibilities of extension

Top 3/5 Skills: Payroll, Customer Service, Call

Min & Max Pay Rate: $27.00 /hr. – $33.00/hr.

Bilingual Call Center Representative in New York, NY 10016

Job Title: Call Center Representative

Department: Corporate Payroll Operation

Location: Bronx, NY 10461

Shift Time: 8:00 AM - 4:00 PM

Duration: 04/20/2026 - 06/13/2026, 7+ Weeks with strong possibilities of extension

Notes:

·       Onsite @ Bronx, NY 10461

·       Call center agents need customer service skills, should have experience in a call center and payroll knowledge.

·       A prime candidate would have worked in a call center or in a customer service (over the phone) capacity and have been a payroll clerk, coordinator, administrator, specialist, timekeeper or manager etc., in the last few years.

·       They must be skilled in de-escalation, documentation, research, be organized and demonstrate ICARE values (Integrity, Compassion, Accountability, Respect, Excellence).

 

Job Summary:

·       Customer Service Professional who handles incoming and/or outgoing calls.

 

Job Responsibilities:

·       Primary duties include answering questions, resolving complaints, and providing technical support to ensure customer satisfaction.

·       Other assignment as necessary.

·       Extensive phone experience and computer literate.

 

Required Skills & Experience:

·       Two (2) years of experience and Bilingual (facility specific).

·       Strong verbal and written communication skills are crucial for interacting clearly and professionally with customers.

·       Active listening providing full attention to callers to understand their concerns and needs.

·       Effective problem-solving to analyze a situation, identify core issue and find effective solution.

 

Required Education:

·       High School Diploma or general education degree (GED).

 

Required Skills:

·       Customer inquiries

·       Call center representative

·       Answer phones

·       Schedule appointments

·       Bi-lingual

About the Company

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Mindlance