Bene-Care: Property & Casualty Account Coordinator - Rochester

Property & Casualty Account Coordinator

Department: P&C Division

Reports To: P&C Division Manager

FLSA Status: Non-Exempt

Employment Status: Hybrid Full-Time

Salary: $60,000 - $80,000+; based on experience

Schedule: Full Time | M-F

About Us

Bene-Care is a family-built, service-driven partner in full-service insurance and workforce solutions. Based in Rochester, NY, we've helped businesses thrive through custom strategies across employee benefits, property & casualty insurance, payroll, HR, and TPA services. We take a consultative, service-first approach to every client relationship and pride ourselves on innovation, accountability, and long-term growth.

Position Summary

The Property & Casualty Account Coordinator plays a key role in delivering high-quality service and administrative support within the Property & Casualty department. This position supports clients, internal teams, and carriers by ensuring accurate documentation, timely processing, and exceptional service across all stages of the policy lifecycle. The ideal candidate is detail-oriented, customer-focused, and able to manage multiple responsibilities in a fast-paced environment. Industry experience is a must for this role. As part of a company with multiple career pathways, you'll have room to explore future opportunities - including sales - wherever your strengths and interests take you contingent upon availability of position, experience and performance.

Essential Duties and Responsibilities:

• Provide prompt, accurate, and professional customer service across all lines of business
• Respond to client inquiries related to coverages, policy changes, eligibility, billing clarification, claims, and transfers
• Partner closely with the sales representative to guide clients through the renewal process, ensuring a seamless experience through clear communication and timely follow-up
• Accurate and timely processing of all account transactions, including but not limited to - endorsements, certificates, cancellations, and audits
• Update agency management system to reflect all client communication and coverage information.
• Maintain strong personal initiative, attention to detail, and commitment to quality
• Perform additional service or administrative duties as assigned

Minimum Qualifications (Knowledge, Skills, and Abilities):

• A valid NYS Property & Casualty License is required
• 2+ years of experience in the commercial lines/P&C Commercial Insurance field
• Bachelor's degree in business or a related field preferred
• Knowledge of Vertafore AMS360 Software is preferred
• Proficiency in Microsoft Office applications; Word, Excel, Outlook
• Ability to work both independently and as a team player
• Thrives in a fast-paced environment and consistently meets tight deadlines
• Strong attention to detail and effective time management skills
• Demonstrated excellence in organization as well as in written and verbal communication
• Ability to build relationships with clients and insurance carrier partners

Physical Demands:

Primarily office-based with regular computer, phone, and document processing activity. Occasional lifting of light office materials (up to 25 lbs).

Work Conditions:

This role is based at Bene-Care's office, offering a collaborative workspace with modern tools, adequate lighting, ventilation, and comfortable temperatures. ___________________________________________________________________________________

Bene-Care is an Equal Opportunity Employer and complies with ADA regulations as applicable.