Behavioral Health Outpatient Office Manager

Who is Athra Systems? 
Athra Systems/Crosstown Mental Health is a dynamic and forward-thinking organization dedicated to offering a wide array of behavioral health services and solutions. We pride ourselves on fostering a supportive and inclusive work environment where every team member can thrive and contribute to our collective success.

Position Overview:
The Behavioral Health Outpatient Office Manager will play a key role in ensuring efficient front and back-office operations, patient satisfaction, and provider support. This individual must be detail-oriented, compassionate, and capable of managing multiple administrative responsibilities in a fast-paced mental health environment.

Key Responsibilities:

• Coordinate and manage client scheduling, appointment reminders, and follow-up communications
• Greet clients in a professional, compassionate manner and support them through their care experience
• Maintain accurate client records and ensure proper documentation is completed in a timely manner
• Handle pharmacy and medication-related requests, including processing refill requests and prior authorizations
• Manage insurance verifications and support billing team as needed
• Be comfortable and professional when having financial conversations with clients regarding balances, payment plans, and insurance
• Support providers and clinical staff with administrative tasks and communications

Qualifications:

• High school diploma or equivalent required; associate’s or bachelor’s degree preferred
• Licensed Vocational Nurse (LVN) REQUIRED
• Previous experience in a medical or psychiatric office setting required
• Proficient in electronic health records (EHR) and basic office software including but not limited to Google Workspace, Zoom, and Microsoft Teams
• Excellent communication, interpersonal, and organizational skills
• Strong understanding of HIPAA and patient confidentiality
• Ability to work independently and manage multiple priorities
• Experience with medication management workflows and insurance authorizations

Schedule:
This is an in-person position. Must be able to report to office daily. 
 Full-time, Monday–Friday 8a-5p

Benefits:

• Competitive salary and comprehensive benefits package.
• Medical, dental and vision for the employee paid for by the organization.
• Benefits effective on date of hire. 
• Opportunities for professional growth and continuing education.
• Supportive and collaborative work environment

Athra is an equal opportunity employer.