Bartender

JOB SUMMARY:  Communicates with guests in a cordial and approachable manner, with a smile, at all times.  Expedites large quantities of drinks efficiently and accurately during G.O.A.T. Bar hours, in addition to serving multiple guests at the same time. May need to deliver food items and ensure plates are properly garnished and food quality standards are met upon delivery. Keeps bar top clean, ashtrays emptied, picks-up all trash and empties beer bottles. Prepares fresh fruit garnishes, juices, syrups and mixers from scratch, stocks bar at start of shift, and breaks down and cleans bar at close.  Verifies the legal age of all guests that appear to be under the age of 30.   Ensures payment collection for each drink or round of drinks when ordered. Only exception being inside restaurants, where alcohol purchases are added to the guest’s check, and the total is paid at end of meal. (In this circumstance, it is the Bartenders responsibility to ensure all beverages have been added to the proper guest check.) Responsible for a  bank to receive payment from and give change to guests and Cocktail/Beverage Servers. Verifies alcohol inventory in the bar and storage room is accurate. Responsible for any and all monies owed and paying all outstanding debts, as well as void orders.  Assists with special projects as directed by the Player Service Administrator including, monthly meetings, special banquets, concerts, and special guests.  Ensures proper set-up of bar tops including: beverage napkins, stir sticks, sword pics; garnish trays with ice, and garnishes.  Reports any problems or concerns to immediate supervisor. Maintains knowledge of all drinks, recipes and beer items available, the price of each, and how drinks are garnished. Ensure all departments are operating in accordance with departmental procedures, Tribal Regulations and all applicable internal controls. As well as Sauk-Suiattle gaming rules and regulations; Indian Gaming Regulatory Act (IGRA); Title 31 regulations; TRC Internal Control Standards (TICS); Associate Handbook.

MINIMUM EDUCATION REQUIRED FOR POSITION:  HS Diploma or GED required.  Applicants must have 12-15 months of bartending experience.  Applicants must also pass a company basic math and knowledge test to be eligible for this position.

PHYSICAL REQUIREMENTS:  Manual and finger dexterity for operation of personal computer and routine paperwork.  Must be able to stand for long periods of time – up to 10 hours – and bend, push, lift, and carry up to 25 pounds in weight.  May be required to work various shifts with multiple start times.

SPECIFIC SKILLS/KNOWLEDGE/EXPERIENCE REQUIRED FOR POSITION:  Strong communication skills with the ability to read and speak English.  Must have food handler’s card and permit to serve alcohol. Must be able to work in a fast-paced environment at various tempos and concentrate amid distractions.  Must be able to work, and lead/observe others, calmly and professionally in stressful situations.  Must be able to tolerate areas containing secondary smoke, high noise levels, bright lights and dust.  Must have the ability to display attention to detail in paperwork.

SPECIFIC DUTIES PERFORMED: 

1. Presents drink menus to guests, makes recommendations; and answers questions regarding beverages.
2. Responsible for the mixing and serving alcoholic beverages and/or non-alcoholic beverages according to established recipes and procedures.
3. Responsible for the mixing and serving beverages in a service station capacity to servers in a prompt and efficient manner.
4. Responsible for receiving, issuing and keeping necessary records of liquor store and supplies.
5. Responsible for balancing sales in compliance with the Cash Handling and Over/Short Policy.
6. Knowledge of the Dram Shop Act and Bartenders’ responsibilities and rights under it.
7. Knowledge of all beverage regulations.
8. Participate in a professional manner with all team members and any pertinent Tribal employees.
9. Responsible for G.O.A.T. Bar bankroll and reconciles bankroll at the conclusion of the shift.
10. Maintains a neat and well-stocked bar throughout the shift.
11. Must have experience operating POS (Point of Sale) system and cashes out customers efficiently, accurately and in a courteous manner.
12. Maintains the cleanliness in all areas of the bar including counters, sinks, utensils, shelves and storage areas.
13. Reports all equipment problems and bar maintenance issues to supervisor.
14. Assists the restocking and replenishment of bar inventory and supplies.
15. Notifies Supervisor or Manager on duty any time a guest has an unsatisfactory experience.
16. Accurately redeems patrons slot tickets.
17. Exchanges cash for patron’s personal checks, approved payroll and tribal checks, and other approved cash equivalents.
18. Exchange foreign currency for patron’s utilizing daily posted exchange rates.
19. Accurately records patron information on the Multiple Transaction Log (MTL) and Monetary Instrument Log (MIL) for Title 31 purposes.
20. Accurately tracks patron’s transactions and documents patron information on the Currency Transaction Report for Casinos (CTRC) and/or Suspicious Activity Report for Casinos (SARC).
21. Know and follow all Cage Internal Controls and Cash Operations Manual
22. Engage their guests through the entire G.O.A.T. experience
23. Communicate with different departments when needed to track individuals play
24. Facilitates resolution of patron complaints in coordination with a shift supervisor when necessary.
25. Assists in maintaining complete and accurate records necessary in the operation of the cage.
26. Has friendly, attentive, professional attitude and communication with co-workers.
27. Encourage players to have and use Reward Card
28. Thanks the guest for playing or wish good luck.
29. Ensures assigned work area is sufficiently stocked with necessary supplies and functional equipment.
30. Assigns schedules and communicates break schedules for cage cashiers in assigned work area.
31. Communicates, via documentation, all issues, concerns, and significant information to cage shift supervisors and management.
32. Accepts responsibility for own actions, and actions of cage cashiers in assigned work area.
33. Builds relationships inside and outside of their department / team to improve ways of working and provide a great guest experience
34. Identifies ways to improve workflows and processes to work smarter and increase efficiency
35. Remains aware of guests waiting in queues and finds ways to handle as many guests or situations as possible
36. Understands how they and their team create value and uses that knowledge to help them manage theirs and the teams time, knowledge and resources
37. Exhibits a passion for our gamers and their gaming experience
38. Familiar with all our games, their locations, and how to play
39. Quickly identifies the guest concern by actively listening and asking relevant questions
40. Proactively helps guests to resolve concerns; particularly when the guest has not been satisfied and strives for a win-win resolution
41. Picks up on the communication needs & preferences of the guest in order to interact best with the guest to satisfy their needs
42. Moves the situation quickly toward resolution by efficiently managing and controlling the situation
43. When resolving the guest concern explains what’s being done and “why."
44. Makes judgment calls based on understanding Legends Casinos’ Purpose, Values and objectives while utilizing research, knowledge, and experience
45. Arrives to work on time as scheduled, prepared to work, and reports in appropriately.
46. Completes full shift as scheduled daily, shares in responsibility of the work load of assigned shift.
47. Ensures that their scheduled work is covered and that the team is not adversely affected by their absence.
48. Follows associate handbook in regards to professionalism and appearance
49. Proactively shares guest feedback with leadership and peers in the spirit of continuous improvement
50. Anticipates consequences of decisions that impact the guest and proactively provides solutions or recommendations appropriately
51. Provides insights to improve the guest experience
52. Acts as a mentor for their peers, builds on strengths and considers the success of the associates as their success
53. Takes responsibility for their performance, knows how they are performing and constantly strives to improve
54. Actively seeks to build new skills; teaches others and shares best practices
55. Demonstrates enthusiasm, courtesy, responsiveness, and professionalism in our daily work
56. Familiar with, and use, those policies and procedures as contained in the associate handbook
57. Know and understand our offerings, their hours of operation, and their locations
58. Maintains control of their own emotions and remains professional at all times
59. Follows their established schedule and manages time effectively
60. Makes commitments they are able to keep and follows through on commitments made
61. Models for the team, a strong work ethic and is visible, available and present for the guest and their team.
62. Performs other related duties as assigned.
63. Works in other casino areas as needed

This list of duties and responsibilities is illustrative only of the tasks performed by this position and is not all – inclusive.       

TRIBAL PREFERENCE POLICY:  Members of the Sauk-Suiattle Tribe shall be given absolute preference with respect to hiring, promotions, training, contracting, and separation from employment.  For persons who meet the minimum qualifications, preferential treatment shall be based on the following criteria and shall be given in the following order:

• Enrolled members of the Sauk-Suiattle tribe who satisfy the minimum job qualifications.
• Spouses of enrolled members of the Tribe who satisfy the minimum job qualifications.
• Enrolled members of other recognized tribes who satisfy the minimum job qualifications.
• Military Veterans.
• All others who satisfy the minimum job qualifications.

WORKING CONDITIONS:  While performing the duties of this job, the employee regularly is required to sit; use hands to finger, handle, or feel; reach with hands and arms; and talk or hear. The employee frequently is required to walk. The employee occasionally is required to stand; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Work is generally performed in an office setting with a moderate noise level.  Some work is performed in a Casino setting with exposure to second-hand smoke or vapors and a moderate noise level. Evening, limited graveyard hours, holiday and/or weekend work may be required.  Extended hours and irregular shifts may be required. Tight time constraints and multiple demands are common.