Banquet Manager - The Abbey Inn & Spa

Job Title:Banquet Manager

Status:EXEMPT

Reports to: General Manager

About The Abbey Inn & Spa

Nestled above the Hudson River, The Abbey Inn & Spa is a boutique luxury escape offering history, sophistication, and serenity. As part of the Meyer Jabara Hotels portfolio, we are committed to delivering deeply personal service and exceptional destination-driven experiences. The Banquet Manager plays a vital role in upholding this mission by leading banquet operations, driving associate engagement, and creating memorable guest experiences, reflecting Meyer Jabara Hotels' values of empowerment, accountability, and operational excellence.

Position Overview

The Banquet Manager oversees all front-of-house operations with a focus on banquets and special events at The Abbey Inn & Spa. This role is responsible for ensuring outstanding guest experiences, managing team development, maintaining financial controls, and optimizing operational efficiency. The F&B / Banquet Manager ensures the seamless execution of events while upholding Meyer Jabara Hotels' standards of service excellence and associate engagement.

Key Responsibilities

Operational Leadership

• Manage FOH operations, with primary responsibility for banquet service and event execution.
• Coordinate with culinary and service teams to ensure flawless execution of events and daily operations.
• Oversee setup, service flow, and breakdown for all banquet functions.
• Ensure compliance with hotel policies, brand standards, and safety regulations.

Team Development & Engagement

• Recruit, train, and mentor banquet staff, promoting professional growth and development.
• Provide ongoing coaching, counseling, and performance evaluations to team members.
• Foster a culture of teamwork, accountability, and associate engagement in line with Meyer Jabara Hotels' values.

Guest Experience & Satisfaction

• Ensure every banquet and F&B experience delivers exceptional guest satisfaction.
• Address guest feedback promptly and implement improvements to enhance service quality.
• Collaborate with Sales, Catering, and Culinary teams to customize offerings for events.

Financial Management & Budgeting

• Manage budgeting, financial controls, and cost tracking for banquet and F&B operations.
• Oversee menu pricing, beverage programs, and revenue management.
• Maintain the checkbook and financial records related to banquet operations.
• Monitor labor, food, and beverage costs, implementing strategies to maximize profitability.

Planning & Execution

• Work closely with Sales, Catering, and Culinary teams for menu planning and event coordination.
• Ensure smooth execution of special events, weddings, and group functions.
• Maintain inventory levels and manage vendor relationships for supplies and beverages.

Compliance & Standards

• Maintain a safe, clean, and organized work environment.
• Ensure compliance with local regulations, food safety, and alcohol service laws.
• Stay informed of industry trends, guest expectations, and service innovations.

Qualifications

• 3-5 years of experience in F&B management or banquet operations, preferably in a hotel or resort setting.
• Strong leadership, communication, and team-building skills.
• Experience with budgeting, cost control, and financial reporting.
• Knowledge of banquet and event operations, beverage programs, and menu pricing.
• Ability to manage multiple events, teams, and operational responsibilities simultaneously.
• Flexible schedule, including evenings, weekends, and holidays.

Background screening required.