Bankruptcy Associate
Hyundai Capital America
Plano, Texas
JOB DETAILS
LOCATION
Plano, Texas
POSTED
Today
Who We Are
Through our service brands Hyundai Motor Finance, Genesis Finance, and Kia Finance, Hyundai Capital America offers a wide range of financial products tailored to meet the needs of Hyundai, Genesis, and Kia customers and dealerships. We provide vehicle financing, leasing, subscription, and insurance solutions to over 3 million consumers and businesses. Embodying our commitment to grow, innovate, and diversify, we strive to reimagine the customer and dealer experience and launch innovative new products that broaden our market reach. We believe that success comes from within and are proud to support our team members through skill development and career advancement. Hyundai Capital America is an Equal Opportunity Employer committed to creating a diverse and inclusive culture for our workforce. We are a values-driven company dedicated to supporting both internal and external communities through volunteering, philanthropy, and the empowerment of our Employee Resource Groups. Together, we strive to be the leader in financing freedom of movement.
We Take Care of Our People
Along with competitive pay, as an employee of HCA, you are eligible for:
• Medical, dental, and vision plans with no-cost and low-cost options
• Annual employer HSA contribution
• 401(k) matching and immediate vesting
• Vehicle purchase and lease discounts, plus monthly vehicle allowances by job level:
o Associate / Sr. Associate: $350
o Manager / Sr. Manager: $600
o Director: $800
o Executive Director: $900
o VP or Above: $1,000
• 100% employer-paid life and disability insurance
• No-cost health and wellbeing programs, including a gym benefit
• Six weeks of paid parental leave
• Paid Volunteer Time Off, plus a company donation to a charity of your choice
What to Expect
The Associate, Bankruptcy is primarily responsible for effective case management and resolution of complex issues to resolve and protect the company from loss as related to customer accounts impacted by a bankruptcy proceeding. This position may support any of the bankruptcy teams within the department (Chapter 7, Chapter 13, Chapter 11, and Chapter 12 accounts) for retail and lease accounts nationwide via multiple channels. The position will comply with internal policy and procedures on managing all accounts. All positions within the Operations Division are expected to collaborate cross-divisionally to achieve a seamless customer experience; this includes supporting other departments as necessary to meet the business need.
What You Will Do
1. Manage Bankruptcy Queue through the following:
• Review customer accounts adhering to department standards for effective queue management and documentation.
• Process any Bankruptcy documents needed.
• Maintain detailed logs of all irregularities and participate in reviews with UL to review possible escalated issues for HCA.
• Perform medium to heavy skip tracing activities utilizing free and paid tools such as Accurint, TLO etc. (where applicable).
• Obtain appropriate and accurate information on all accounts to ensure any applicable action(s) are taken (may manage repossession assignments and all relevant activities based on position).
• Prepare, file, and release documents/correspondence as required ensuring accuracy per HCA's Policy and Procedures while being compliant with all State and Federal laws.
2. Communicate with customers and third parties including but not limited to attorneys, as appropriate, regarding bankruptcy accounts (inbound/outbound calls including follow up as needed per position).
3. Actively participate in coaching and development sessions/trainings to co-create solutions that enhance individual performance and overall department/team performance. Assist in the development of other team members and provide day-to-day mentoring and guidance as requested by leadership.
4. Perform all other duties as assigned.
Qualifications
What You Will Bring
• 2-4 years finance or bankruptcy experience, with auto-finance related experience preferred.
• High school graduate or GED equivalent.
• Ability to multitask and independently manage their time daily to ensure productivity and goals are met. Basic computer skills - Knowledge of Windows including Word and Excel.
• Strong communication skills - Ability to clearly communicate thoughts and ideas to peers and customers.
• Strong problem-solving abilities and the
About the Company
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