Backwaiter/Busser/Host/Food Runner

Copra is for various part-time roles for Host , Food Runner and Backwaiter/Busser . The schedule includes Saturday mornings, Sunday mornings, Weekend evenings and occasional weeknight shifts. Detailed descriptions of the positions are provided below.

Who We Are:
At the heart of our endeavor lies a commitment to honesty and integrity, reflected not only in the sourcing of our ingredients but also in the warm, genuine service provided by our team. We are dedicated to creating memorable dining experiences that celebrate the essence of India’s food culture. We unite people through the celebration of a remarkable cuisine, fostering genuine human connections over a shared love for soulful food, wine and spirits.
We seek colleagues and leaders who embody:
Respect: regard for feelings, rights, traditions & efforts of others
Right Intentions: a mental commitment to act with good will and compassion
Integrity: being honest; having a strong set of moral and ethical principles that are consistently followed
Inclusivity: equal access to opportunities and resources
Professionalism: conducting oneself with responsibility, integrity, accountability, and excellence
Authenticity: being genuine, real
Empathy:understanding, being aware of and sensitive to, and vicariously experiencing the feelings, thoughts, and experience of another
We seek colleagues and leaders who act based on:
Critical Thinking: the process of analyzing and evaluating information to make a judgment
Congruent Communication: consistency between actions and words
Unwavering Standards: uncompromising quality, consistency and authenticity
Curiosity:  a strong desire to know and learn
  
JOB SUMMARY BRUNCH HOST
The Brunch Host is responsible for controlling the flow of seating in the restaurant in a way that maximizes covers without compromising service. This role is also responsible for recognizing repeat guests, anticipating guest needs, setting realistic expectations for wait times and easing guest frustrations should expectations not be met. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.
PRIMARY DUTIES/RESPONSIBILITIES
Possess a deep understanding of the flow of service and how seating affects all other aspects of the restaurant.
Keep track of reservations, the waitlist and updating table status.
Use a reservation and seating software to manage guest flow.
Keep a pulse on the status of the restaurant as a whole during service to make the best decisions possible regarding wait times and seating.
Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests
Be knowledgeable about Ettan + Copra + Eylan food, drink and services as a main point of contact for guests
Communicate with floor staff about necessary table arrangements before and during service.
Have a keen eye on and take action to ensure the cleanliness and orderliness of the host area and restaurant in general
Communicate special guest requests, VIPs or celebrations to servers and BOH & FOH management
Keep the kitchen aware of big pushes or delays in seating throughout the night
Learn how to ring orders and close checks in Toast
Communicate with management and log in guest profile any disappointed guest experiences or special praise for their Ettan + Copra + Eylan experience
Keep a calm and kind demeanor under pressure
Lead the host team in planning the floor, updating table status, preparing menus, communicating to service staff and preparing all areas for service

SECONDARY DUTIES/RESPONSIBILITIES
Assist with preparing the floor for service, organizing and cleaning
Support service when time allows by bussing tables or running checks

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
Must be authorized to work in the United States
Current Food Handler and Unlawful Harassment training certificates
Possess a genuine love of hospitality and guest service
Maintain composure under pressure with quickly changing priorities
Be comfortable with delegating and leading

 Job Title: Runner 
Department: FOH Position 
Status: Part time
Classification: Non Exempt 
Reports To: General Manager, Floor Manager

JOB SUMMARY
The Runner works in collaboration with the expeditor and floor staff to keep up a steady flow of plated meals from the kitchen to the guest tables. This position provides important communication between the chefs and expeditor and floor staff to ensure correct and properly prepared dishes are served to diners. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests
Proficient knowledge of seating patterns, table and seat numbers
Be aware of the number of newly seated guests and incoming orders and communicate with the expeditor and chef
Carry complete dishes from the kitchen pass to the guest’s table at the direction of the food expeditor
Travel through the restaurant in a composed, orderly, safe fashion to ensure dishes are intact when they reach the guests
Maintain in depth knowledge of Ettan + Copra + Eylan food and drink; able to recognize dishes & drinks by sight;  know all dishes that contain potential allergens
Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed
Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables
Communicate any discrepancies with orders or dishes to the Chef, Expeditor, Server or FOH management
Maintain cleanliness and orderliness of the kitchen pass area and restaurant in general
Work as a team with all floor staff to ensure the best guest service possible
SECONDARY DUTIES/RESPONSIBILITIES

Assist with preparing the kitchen pass for service, organizing and cleaning
Runner side work responsibilities (maintaining clean plate wipes, stocking paper rolls and ink, silverware, taking out paper trash)

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
Must be authorized to work in the United States
Current Food Handler and Unlawful Harassment training certificates
Possess a genuine love of hospitality and guest service
Maintain composure under pressure with quickly changing priorities

 Job Title: Backwaiter/Busser
Department: FOH Position 
Status: Part time
Classification: Non Exempt 
Reports To: General Manager, Floor Manager

JOB SUMMARY
The Backwaiter works in collaboration with the servers and floor staff to keep up a steady flow of service by providing water service, table maintenance, polishing, bussing and resetting tables. This position provides important communication between the servers, managers and floor staff to ensure guests are properly prepared for their meals. This job description reflects the general level and nature of the job. It is not intended to be all inclusive.

PRIMARY DUTIES/RESPONSIBILITIES
Extend a genuine welcome and good-bye to all Ettan + Copra + Eylan guests
Proficient knowledge of seating patterns, table and seat numbers
Be aware of the number of newly seated guests and incoming orders
Prepare guests for their meals by properly marking tables for service as well as clearing dishwater, glassware and silverware as needed.
Travel through the restaurant in a composed, orderly, safe fashion to ensure a positive dining experience for the guests
Maintain in depth knowledge of Ettan + Copra + Eylan food and drink; able to recognize dishes & drinks by sight;  know all dishes that contain potential allergens
Scan the dining room when going to and from the pass, looking for any guests who may need the attention of their server and communicate with the service staff as needed
Clear dishes to the dish station, when possible, provide any missing silverware as needed when you deliver food to tables
Communicate any discrepancies to the Chef, Expeditor, Server or FOH management
Maintain cleanliness and orderliness of the service station and the restaurant in general
Work as a team with all floor staff to ensure the best guest service possible
SECONDARY DUTIES/RESPONSIBILITIES

Assist with preparing the the dining room for service, organizing and cleaning
Running side work responsibilities (maintaining clean glassware, silverware and plateware, light beverage service)

KNOWLEDGE/SKILLS/ABILITIES - REQUIRED
Must be authorized to work in the United States
Current Food Handler and Unlawful Harassment training certificates
Possess a genuine love of hospitality and guest service
Maintain composure under pressure with quickly changing priorities