Back Office / Inside Sales Assistant in Canton, MA

Job Summary

We are seeking a Back Office / Inside Sales Assistant for a direct hire opportunity in Canton, MA. This role involves supporting sales and operational functions, maintaining communication with customers, and ensuring accurate documentation and data management. Canton offers a vibrant community with a rich history and easy access to the Greater Boston area.

Key Responsibilities

• Inside Sales & Commercial Support:
  • Prepare and manage sales quotations in coordination with sales and technical teams.
  • Process and track customer purchase orders.
  • Maintain regular communication with customers regarding order status, delivery timelines, and documentation.
  • Support invoicing follow-up and general sales administration.
• Back Office & Operations Coordination:
  • Act as a liaison between U.S. sales and service teams, headquarters and manufacturing locations, and logistics partners.
  • Manage commercial and operational documentation, including order files, contracts, and compliance or technical documentation.
  • Maintain accurate data in internal systems (CRM: Zoho, ERP: SAP Business One).
• Administrative & Organizational Support:
  • Support field sales and service teams with scheduling, documentation, and coordination.
  • Prepare basic internal reports (sales tracking, backlog, forecasts, KPIs).
  • Contribute to continuous improvement of internal processes as the U.S. organization grows.

Required Qualifications

• Associate's or Bachelor's degree in Business, Sales Administration, or related field.
• 3–5 years of experience in Inside Sales, Sales Administration, or Commercial Back Office.
• Experience in industrial, manufacturing, or technical B2B environments strongly preferred.

Skills & Competencies

• Strong organizational and administrative skills.
• High level of accuracy and attention to detail.
• Ability to manage multiple priorities in a structured and reliable manner.
• Professional communication skills with customers and internal stakeholders.
• Comfortable working in a small to mid-size organization.
• Proactive, dependable, and service-oriented mindset.

Systems & Tools

• ERP: SAP Business One (or similar ERP experience required).
• CRM: Zoho (or comparable CRM systems).
• Strong working knowledge of Microsoft Excel.
• Microsoft Outlook, Teams, and standard office tools.

Languages

• English: Native or fully fluent (required).
• Spanish: A strong plus, particularly for Mexico-related market support.

Work Environment

• 100% on-site position (no remote or hybrid option).
• Office-based role with close interaction with sales, service, and management teams.
• Industrial B2B environment involving engineered, high-value technical products.