AVP, Portfolio & Relationship Manager IV- International Commercial Services

This is a hybrid role, with the expectation that work time will regularly take place inside and outside of a company office.

The AVP, Portfolio and Relationship Manager International is responsible for international factoring business and relationship management. Acquires, manages, and maintains relationships with international financial institutions, mainly FCI (Factors Chain International) business partners, located globally. Creates and implements the service delivery and retention strategy for the Bank's highest valued clients. Works collaboratively with various sales partners to build and manage relationships to ensure clients' needs are met. Ensures alignment and compliance with corporate strategy, internal policy, applicable laws, and regulations.

• Sales - Acquire and develop the relationships with international financial institutions, mainly FCI (Factors Chain International) business partners, located globally. Research and identify new and viable opportunities, using social media and other tools to identify prospects for import, export, and reverse marketing business. Identify and attend relevant and appropriate industry and regional events and trade shows for networking and new business opportunities as appropriate. Business travel required as needed to cover assigned geographic region.
• Business Support - Support both the customer credit department and the operations department to ensure the highest quality service to partners. Gather data for Client Onboarding to conduct compliance (KYC) reviews for the international region's clients and partners.
• Client Service - Maintain high quality international service standards through regular communications with clients via phone, email, social media, and in person visits. Foster relationships with new and existing partners to finalize deals and keep the business with the FCB.
• Managerial Functions - Evaluate client profitability, monitor commission income, and review accounts receivable aging regularly. Manage sales activities in Salesforce.com.
• Support Function - Creates reports and monitors misc portfolio issues.

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Required:

Bachelor's Degree and 4 years of experience in Commercial Banking OR High School Diploma or GED and 8 years of experience in Commercial Banking.

Preferred:

• Sales, Client Services or Support experience within Financial Services Industry
• Factors Chain International (FCI) course certification is required within the first two years of employment.
• Interational Factoring OR US Factoring
• International financial services, foreign currency and international trade experience.
• Spanish or Mandarin language skills

Benefits are an integral part of total rewards and First Citizens Bank is committed to providing a competitive, thoughtfully designed and quality benefits program to meet the needs of our associates. More information can be found at https://jobs.firstcitizens.com/benefits.