Avaya Voice Engineer
Bowhead / UIC Technical Services
Everett, WA
Overview
Avaya Voice Engineer (PSTS-2025-24289):
Bowhead seeks a Avaya Voice Engineer to provide Base Telecom Support at the Puget Sound, WA. The Telecom Mechanic effort will provide telecommunications operations and maintenance (O&M). This includes secure and reliable, classified and unclassified, voice and data services in support of Command, Control, Computer, Communications and Information (C4I) operations and exercises.
Responsibilities
Essential functions will include:
- Operate and maintain government-owned telephony switches (PBX), including:
- Avaya Systems CM4.0
- Perform:
- Troubleshooting and repair of switch issues
- Software updates and patching
- Installation and configuration of switch hardware
- Daily operation monitoring
- Support for voicemail systems and IPE (Remote Intelligent Peripheral Equipment)
- Utilize company vehicle to travel to remote locations weekly.
- Ensure switch systems remain fully operational and compliant with DoD/Navy standards.
- Other duties as assigned.
Qualifications
- Education
- Associate’s degree or higher in IT or Cybersecurity (preferred).
- Years of experience
- 2 years of experience required. 5 years preferred.
- Prior experience within DoD networks.
- Required skills or certifications
- Avaya Certified Support Specialist (ACSS) or equivalent
- Nortel Meridian System Administration or equivalent
- IAT Level II (per DoD 8570.01-M)
- Cisco Certified Network Associate (CCNA)
- Red Hat Certified System Administrator (RHCSA)
- Microsoft Certified Solutions Associate (MCSA) or equivalent
- Intermediate to advanced level skills in Microsoft Office software suite - Word, Excel, Outlook, PowerPoint
- Ability to communicate effectively with all levels of employees and outside contacts
Targeted pay range is $36.44/hr- 45.00/hr based on interview and experience.
Physical Demands:
- Must be able to lift up to 50 pounds
- Must be able to stand and walk for prolonged amounts of time
- Must be able to twist, bend and squat periodically
SECURITY CLEARANCE REQUIREMENTS: Must currently hold a security clearance at the Secret level. US Citizenship is a requirement for Secret clearance at this location.
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About the Company
Bowhead / UIC Technical Services
UIC Government Services (UICGS) and its Bowhead family of companies are a division of Ukpeaġvik Iñupiat Corporation (UIC), an Alaskan Native Corporation (ANC). UIC is one of the largest ANC’s in Alaska, and combined with UICGS/Bowhead, we offer a wide variety of services to defense and civilian government agencies that reach across multiple disciplines, the U.S., and the world. With our excellent management team and great range of services in the areas of Information Technology, Logistics & Marine, Manufacturing & Products, Program Management and Operations, and Systems & Technology, we perform over 250 contracts worldwide with innovative business solutions in areas such as engineering, maintenance services, manufacturing, information technology, program support, logistics/base support, and procurement. Collectively, our 3,500+ employees of the Bowhead family of companies, UIC, UIC Government Services, UIC Government Construction, and UIC Commercial remain committed to delivering quality results to ensure our customers’ success. Headquartered in Virginia, we are a fast-growing, multi-million-dollar corporation consistently recognized as one of the top 25 8(a) certified small business companies for government contracting.