AV Technician

Presidio is seeking a skilled and dedicated Onsite AV Technician in Fayetteville, NC to provide Tier 1, 2, and 3 support for conference rooms, meeting spaces, and AV equipment in a dynamic higher-education environment. The technician will play a critical role in ensuring the seamless operation of AV systems across 200+ learning and clinical spaces, supporting faculty, students, and administrators during core business hours.

Key Responsibilities:

1. AV System Support:
2. • Provide Tier 1, 2, and 3 troubleshooting and technical support for AV equipment, including Cisco hardware, Microsoft Teams Room conferencing systems, and Sony Crystal LED video walls.
   • Address issues related to AV transport, control systems, and digital signage promptly to minimize downtime.
3. User Experience Optimization:
4. • Ensure consistent room experiences and functionality across all spaces.
   • Assist users with touch-panel controls and provide guidance for hybrid learning and remote collaboration setups.
5. Monitoring and Maintenance:
6. • Perform regular system checks and preventive maintenance to ensure reliability.
   • Utilize centralized monitoring tools to proactively identify and resolve issues.
7. Escalation and Support Coordination:
8. • Provide rapid support escalation for complex issues, collaborating with the onsite AV specialist and external teams as needed.
   • Document and track support requests to ensure timely resolution.
9. Training and Collaboration:
10. • Train faculty, students, and administrators on AV system usage and best practices.
    • Collaborate with the onsite AV specialist to implement improvements and support long-term operational goals.
11. Outdoor AV Support:
12. • Maintain and troubleshoot outdoor AV systems across the plaza and learning garden.

Qualifications:

• Proven experience in AV system installation, troubleshooting, and support.
• Familiarity with Cisco hardware, Microsoft Teams Room conferencing, and Sony Crystal LED video walls.
• Strong understanding of AV control systems and digital signage platforms.
• Excellent problem-solving skills and ability to work under pressure.
• Strong communication and interpersonal skills to assist users effectively.
• Ability to work independently and as part of a team.

Preferred Skills:

• Certifications in AV technologies or related fields (e.g., CTS, Cisco certifications).

Work Environment:

• Onsite Contractor position during core business hours.
• Support 200+ instructional, simulation, and collaboration spaces, including outdoor AV systems.
• 
  

Why Join Us?
As an integral part of the AV support team, you will contribute to delivering a simple, unified user experience in a cutting-edge academic and clinical environment. You will have the opportunity to work with enterprise-grade technology and collaborate with a strong operational partner committed to ongoing support and innovation.

Duration: 12 Months