Automotive Service Advisor/Writer

Carolina Chrysler Jeep Dodge is hiring a Service Advisor to join our team in Elizabeth City, NC.

What we offer:

• Competitive wages
• Ongoing extensive factory product training
• Room for advancement
• Health insurance
• Paid time off
• 401k

What you’ll do:

The Service Writer is responsible for building strong customer relationships and selling the technicians’ time. They greet and consult customers on service needs, perform a thorough vehicle walk around inspection as part of the write-up, sell and up sell services by emphasizing value, keep customers updated on services, field all live service calls, and take ownership of the customers' experience by carrying out those additional assignments that allow the dealership to leave an impressionable experience with the customer. 

Job Responsibilities:

• Consult and interpret customer needs for the mechanics
• Serve as the primary point of contact for all automotive service and repair matters
• Prioritize required services, and be prepared to provide options upon request
• Keep customer informed on completion times, service expenses, and possible changes
• Ensure customer has a positive dealership experience by providing the highest level of customer service
• Know the product well enough to answer characteristic and operational questions regarding the customers’ vehicle