Automation Field Service Technician

Summary

The Field Service Technician installs, inspects, and services company equipment, ensuring product performance. This role addresses and resolves product-related questions and problems and conducts training and service programs on the operation and maintenance of products.

Essential Duties and Responsibilities

• Install, inspect, and start up company-manufactured automatic unloading equipment at customer sites according to specifications and drawings.
• Monitor the erection and installation of equipment to ensure company guidelines and tolerances are met.
• Service all company products at customer sites, including testing, troubleshooting, and adjustments as needed.
• Use various gauges, meters, and electrical testing equipment to check specifications.
• Provide technical support to customers over the phone and via email, addressing and resolving questions and problems.
• Communicate with company employees regarding product problems to facilitate resolution.
• Conduct training and service programs on the operation and maintenance of equipment for customer employees.
• Complete all required records and documentation for customers and the company.
• Determine the acceptance of equipment installation to activate the warranty.
• Perform other duties and responsibilities as requested or required.
• Complete special projects and other duties as assigned.

Qualifications

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Education and/or Experience

• Requires a high school diploma or general education degree (GED) and 3 to 5 years of technical experience.

Certifications & Licenses

• Industry-specific certifications are a plus; must have a valid driver's license with a clean driving record.

Protective Clothing

The position may occasionally require personal protective equipment (PPE) such as safety glasses, steel-toed shoes, or work boots.

Language Skills

• Ability to read and interpret documents such as blueprints, customer specifications, warranties, company standards, and operating and maintenance instructions.
• Ability to write routine reports and correspondence.
• Ability to communicate effectively with customers and other employees of the organization.

Mathematical Skills

• Ability to add, subtract, multiply, and divide in all units of measure, using whole numbers, common fractions, and decimals.

Reasoning Ability

• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram, or schedule form.

Other Qualifications

• Ability to operate a variety of small hand and power tools.
• Ability to operate electronic testing equipment.
• Ability to travel, including international travel.
• Ability to read and work from blueprints and schematics.
• Requires the ability to operate a variety of standard office machines, including a computer, telephone, fax, and copier.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is regularly required to talk or hear. The employee frequently is required to stand, walk, use hands to finger, handle, or touch objects, tools, or controls, reach above shoulders, and climb or balance. The employee is occasionally required to sit, stoop, kneel, or crouch. The employee must frequently lift and/or move up to 50 pounds and occasionally lift and/or move more than 100 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception, and the ability to adjust focus.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

This position is based in East Providence, RI, a vibrant city known for its rich industrial history and scenic waterfront views. The area offers a blend of cultural attractions, recreational activities, and a welcoming community atmosphere.