Auto Parts Store Supervisor

The Site Supervisor will assist with maintaining county resources, passenger/work vehicles, and equipment by providing on-site counter service to New Castle County authorized employees. Work will be performed in the parts room of a twenty-four bay, fully equipped garage.

Provide quality customer service to include but not limited to the following:

• Attention to detail
• Meet and greet customers
• Review supplied requisition forms to ensure they are properly completed (Signatures, timestamps, part numbers, descriptions and quantities)        
• Answer questions regarding availability of parts
• Ask appropriate questions to ensure correct parts are researched and provided
• If necessary, inspect equipment in the shop to assist in parts research
• Research parts for procurement utilizing vendor/manufacturer websites, publications, equipment manuals, microfiche, etc… to ascertain the necessary parts to procure
• Answer all messages (phone/email) in a timely fashion
• Contact appropriate vendors for pricing and to place orders
• Inform customers when requested parts are available
• Contact NCC Shop personnel to perform emergency parts pickups, as required
• Provide past sales research as requested, utilizing the inventory system
• Check parts availability at all MANCON locations utilizing the inventory system
• Contact other MANCON locations to request transfers of parts or obtain parts information
• Review the contract to ensure requested items are approved for purchase
• Adhere to Required Procedures

Produce and review required reports

• Generate, distribute, copy and file all invoices for material issued
• Produce the daily Ticket Summary report and attach copies of all invoices and submit to customer
• Generate the Flat File Fix report. Review and correct identified errors in the inventory system
• Generate, review and correct the Items without Bin location report
• Generate, review and correct items identified on the PT/OP Bin check report
• Generate and verify the Receiving report to ensure all receivers have the corresponding original invoice, for submittal to corporate
• Produce and process the Reorder report
• Produce the Accounting Issues report. Review, research and call vendors as required to resolve these problems prior to vendor payments being produced
• Generate and review Part Number Consolidation reports.
• Generate, review and correct the No Min/Max report
• Generate, review the Inactive Item Report. Take action on items as appropriate
• Pull and provide copies of Vendor Invoices as requested to meet customer’s Quarterly Compliance review
• Produce and provide backup for all Credit Card purchases to corporate

Data Entry requirements

• Ensure that all completed customer requisitions are properly invoiced in the inventory system
• Ensure that all vendor receiving documents are properly entered in the inventory system
• Ensure that all inventory transfer requests are properly entered in the inventory system
• Generate new item numbers in the inventory system following published guidelines

Inventory Management requirements

• Perform and report weekly inventory cycle counts
• Perform system research on all cycle count discrepancies
• Monitor and review inventory Bin assignments to ensure accuracy
• Review items sales history to ensure proper Stock Sources are set
• Meet with customer representatives to discuss future requirements in regards to stocking levels
• Process Transfer requests from other MANCON locations
• Perform Wall to Wall inventory at site, when notified, following established procedures

Other Requirements

• Follow established guidelines for vehicle and equipment maintenance
• Provide 24 hour support at the location during emergencies
• Travel to vendor locations to pickup parts
• Assist with inventory research projects as requested
• Supervise assigned Counter/Driver personnel

• 1 year computer experience
• 1 year Auto and/or HD Parts experience
• 1 year Inventory experience
• 1 year Customer Service role
• 24-hour Availability
• Valid Driver’s License with 2 years driving experience
  
  

• Supervisory Role
• Attention to detail and adhere to required procedures
• Experienced in Parts/Inventory Management
• Experience in utilizing an Inventory/Point-of-Sale application to manage inventory
• ASE Certification