General Position Summary:
The IT Audio and visual Technician will support all Audio and Visual hardware
and software for the courtrooms. This will include help desk tickets, new
courtroom installs, remodeling of courtrooms, and Court Reporter Support
hardware installs. The position is located based in Boise, Idaho and requires
the resource to be fully onsite for the role, but also requires the ability to
travel throughout the state.
TRAVEL IS REQUIRED:
This position will be traveling to all 44 counties within Idaho for the purpose
of courtroom enhancement initiative. The Technician will be performing a variety
of duties including, but not limited to, installing new courtroom audio and
visual equipment, installing new software, assisting with the tuning of all new
hardware, and training end users on the new equipment. The resource in this role
has accountability for computer and equipment inventory. Travel will be expected
for three weeks out of the month, and overnight stays will be required for
travel to our outlying counties. Expenses will be covered following State of
Idaho's travel policy which will need to be followed for meal, lodging and gas
reimbursement.
How We Work:
The Administrative Office of the Courts is committed to supporting the mission
of the Idaho Courts through the use of an agile approach that aligns strategy,
work, and capacity. This approach empowers our employees to respond quickly and
efficiently to meet the needs of our customers: citizens, courts, judges,
employees, and other stakeholders. We believe in continual improvement of our
services and products to better serve and support our customers and the evolving
environment. Employees are future-focused, take initiative, and are personally
responsible for work delivery and professional growth. Our leaders are committed
to professional development and growth of employees by empowering and supporting
motivated individuals; providing clarity and focus for projects; giving those
individuals the environment and support they need; and fostering a culture of
collaboration, transparency, learning, trust and shared accountability.
Major Duties and Responsibilities:(The examples provided do not cover all of the
duties which the incumbent of this position may be required to perform.)
* Understands court processes to ensure that problem solutions match user needs
in an appropriate manner.
* Work closely with IT leadership and district court leadership to prioritize
daily tasks and projects while providing responsive and timely end-user
customer support for courtroom issues.
* Performs installation, configuration, and troubleshooting of standard user
desktop/laptop computing hardware, printers and peripheral devices, speakers,
Bi-amps, Amplifiers, Microphones and DTEN's in accordance with IT procedures.
* Coordinates training sessions with all in court clerks, Judges, and
Assistants.
* Installs, configures, and maintains software on all courtroom computers.
* Works with IT colleagues to assist in coordinating equipment shipments and
receivables as well as processing surplus equipment in accordance with Court
procedures.
* Informs inventory system by keeping up-to-date and accurate records of
serialized asset information.
* Works closely with court staff and local administration with the
installations in courtrooms.
* Corresponds with users and staff concerning issue status, resolution, and
task completion.
* Escalates issues to other members of the technical services team as
appropriate.
* Collaborates with IT staff to test, troubleshoot and validate new hardware
and applications.
* Attends meetings as required.
Minimum Qualifications:
The Idaho Courts reserve the right to consider an equivalent combination of
education, training, and/or experience necessary to successfully perform the
major responsibilities of the position.
Education and Experience:
* Three years of IT and A/V support experience.
* Bachelor’s Degree preferred.
Knowledge, Skills, and Abilities:
· Experience with power tools and networking tools.
· Experience troubleshooting Audio and Visual equipment. This includes Bi-Amps,
Amplifiers, Microphones, and Speakers.
· Experience with troubleshooting and maintaining Desktops, Monitors, and
Software.
· Experience troubleshooting with Microsoft Windows 10/11.
· Experience with basic network (wired and wireless) configuration and
troubleshooting including ping and trace route, preferred;
· Knowledge of court processes and court information systems preferred;
· Skill in providing excellent customer service;
· Ability to travel throughout the state as needed;
· Ability to communicate effectively verbally and in writing;
· Ability to understand impacts of software, system, or application changes on
customers;
· Ability to prioritize and address customer questions and trouble tickets based
on customer needs and impacts;
· Ability to work independently.A
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