Atlassian Specialist (Jira and Confluence) - Remote

DivIHN (pronounced “divine”) is a CMMI ML3-certified Technology and Talent solutions firm. Driven by a unique Purpose, Culture, and Value Delivery Model, we enable meaningful connections between talented professionals and forward-thinking organizations. Since our formation in 2002, organizations across commercial and public sectors have been trusting us to help build their teams with exceptional temporary and permanent talent.

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For further inquiries regarding the following opportunity, please contact our Talent Specialist, Hema at

Title: Atlassian Specialist (Jira and Confluence) - Remote
Duration: 12 Months with possibilities of extension
Location: Remote

Schedule:Monday Friday, 9:00 AM 5:00 PM (Local Time)

Only W2 candidates are eligible for this position. Third-party or C2C candidates will not be considered.

Description:

The Atlassian Specialist is responsible for the administration, configuration, and optimization of Atlassian tools-primarily Jira and Confluence-to enhance collaboration, productivity, and process efficiency across teams. This role partners with engineering, operations, and business stakeholders to design scalable workflows, ensure system reliability, and promote best practices in Agile project management. This role involves handling a high volume of tickets, performing assigned tasks efficiently, and collaborating with internal Atlassian teams to ensure smooth platform functionality. The ideal candidate is self-managed, team-oriented, and comfortable working in a fully remote environment while handling multiple requests daily.

Key Responsibilities

• Administer, maintain, and optimize Jira Software, Jira Service Management, and Confluence environments.
• Design and implement custom workflows, fields, permission schemes, screens, dashboards, and reports.
• Integrate Atlassian products with other systems (e.g., Slack, GitHub, Bitbucket, or ServiceNow) and manage API/webhook connections.
• Develop and enforce usage standards, templates, and governance frameworks.
• Provide end-user training and technical documentation for internal teams.
• Troubleshoot and resolve issues related to performance, access, and configuration.
• Research, install, and evaluate marketplace add ons/plugins to extend platform functionality.
• Perform system upgrades, patch management, and license administration.
• Collaborate with Agile teams to ensure Jira aligns with Scrum, Kanban, and hybrid methodologies.
• Maintain Confluence spaces, macros, and permissions to ensure content accessibility and governance.
• Manage and resolve 80 100 tickets per day.
• Perform day-to-day tasks within Jira (55%) and Confluence (45%) environments
• Support users with requests related to workflows, access, configurations, and documentation
• Collaborate with internal Atlassian teams to resolve issues and improve processes
• Maintain and update Confluence pages, documentation, and knowledge bases
• Assist in Jira ticket management, tracking, and updates

Required Skills and Experience

• 3 years of experience administering Atlassian Jira and Confluence (Cloud or Data Center),
• 3 - 10 years of experience working with the Atlassian suite
• Strong understanding of Jira workflows, schemes, and automation.
• collaboration and documentation skills.
  Ability to translate business needs into effective technical configurations.
• Experience designing and managing Confluence spaces, templates, and access controls.
• Proficiency in Jira REST APIs, webhooks, and integration design.
• Knowledge of Agile and ITIL principles.
• Hands-on experience with Bitbucket, Bamboo, or other Atlassian suite tools is a plus.
• Familiarity with SQL, JavaScript, or Python for automation and data extraction is preferred.
• Excellent communication,
• Familiarity with Microsoft Office 365
• Strong ability to manage workload independently and prioritize tasks

Education and Certifications

• Bachelor's degree in Computer Science, Information Systems, or related field (or equivalent experience) required
• Atlassian Certified Professional (ACP)-Jira Administration or Confluence Administration certification preferred.
• Experience working in a ticket-based support environment
• Strong documentation and organizational skills
• ITIL certification is a plus.

Interview Process: 2 Rounds

About us:

DivIHN, the 'IT Asset Performance Services' organization, provides Professional Consulting, Custom Projects, and Professional Resource Augmentation services to clients in the Mid-West and beyond. The strategic characteristics of the organization are Standardization, Specialization, and Collaboration.

DivIHN is an equal opportunity employer. DivIHN does not and shall not discriminate against any employee or qualified applicant on the basis of race, color, religion (creed), gender, gender expression, age, national origin (ancestry), disability, marital status, sexual orientation, or military status.

Cloud, ServiceNow, API, Data Center, SQL, Python, GitHub, Jira Service