AT&T Customer Support Representative

Pastiche Promotions provides marketing expertise with a focus on telecommunications. The San Leandro, CA office is now recruiting an AT&T Customer Support Representative to manage continuity and offer consultative guidance on fiber internet packages. The AT&T Customer Support Representative will handle AT&T’s commitment to professional-grade home connectivity.

As an AT&T Customer Support Representative, your development is rooted in real-world impact. The AT&T Customer Support Representative builds fluency in fiber-optic technology, supports operational scaling across the region, and ensures every household receives service that aligns with AT&T’s commitment to speed, reliability, and professional care.

Role Requirements for an AT&T Customer Support Representative

• Support residential operations by assisting with AT&T Fiber enrollments, service migrations, and account updates while ensuring CRM accuracy.
• Collaborate with AT&T Customer Support Representatives on territory scheduling and monitor fiber penetration metrics to track adoption trends.
• Reinforce team performance through professional briefings, consultative service techniques, and alignment with AT&T’s residential growth objectives.
• Assist in onboarding new associates by training them on AT&T Fiber’s symmetrical speed benefits, Wi‑Fi 6 hardware installation, and secure data handling.
• Handle escalated account challenges by resolving service concerns and technical setup questions to ensure seamless connectivity and customer satisfaction.
• Review sales performance data and partner with AT&T Customer Support Representatives to align execution with AT&T Fiber product launches and promotions.

What You’ll Gain as an AT&T Customer Support Representative

• Gain hands-on experience in telecommunications and digital infrastructure.
• Develop confidence in handling customer inquiries and service challenges.
• Improve communication skills for clear, professional interactions.
• Learn to prioritize tasks and manage competing demands efficiently.

Qualities That Set You Apart as an AT&T Customer Support Representative

• High school diploma or GED required; Bachelor’s in Business, Marketing, or Communications preferred.
• Strong interpersonal and leadership skills to motivate colleagues and support AT&T’s residential fiber adoption goals.
• Customer support, sales, retail, or hospitality experience with proven ability to deliver clear communication and resolve account inquiries.
• Organized, proactive mindset with capacity to manage multiple priorities and drive operational excellence in fiber support.
• Proficiency in CRM platforms, digital tablets, and Microsoft Office to manage residential accounts and ensure brand compliance.