AT&T Customer Service Representative

At Solomark Solutions Inc., we believe that success is meant to be shared which is why we are looking for an AT&T Customer Service Representative to join our growing team to support our AT&T NDS campaign in Fort Myers. This AT&T Customer Service Representative role combines relationship management with revenue-focused outcomes, emphasizing consistent customer service throughout the sales process.

As an AT&T Customer Service Representative, you will assist customers, manage accounts, and identify opportunities to enhance services. This AT&T Customer Service Representative position plays a vital role in retention, satisfaction, and growth through effective customer service.

What You’ll Do as an AT&T Customer Service Representative:

• Support customers as an AT&T Customer Service Representative whilst maintaining great customer service.
• Respond to customer inquiries regarding AT&T’s wireless, internet, and TV services, including billing, plan features, and device support.
• Act as an AT&T Customer Service Representative, proactively guiding customers to features or upgrades that will genuinely enhance their service experience and result in a sale, driving new direct customer support & sales.
• Great communication skills, ensuring every client leaves the interaction satisfied with their purchase and the quality of your direct customer service.
• Meet or exceed performance benchmarks related to customer satisfaction, service quality, and issue resolution.
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Who We’re Looking For in an AT&T Customer Service Agent:

• Up to 2 years of experience in customer service, technical support, or sales preferred; candidates with transferable skills from other industries are encouraged to apply.
• Strong communicators who enjoy working directly with customers and educating them about AT&T's services as an AT&T Customer Service Representative.
• Proven ability to solve problems, multitask, and prioritize effectively in a fast-paced support environment.