AT&T Customer Service Associate

Be the Heart of Our Service: Be an AT&T Customer Service Associate with Encore Promotions in Atlanta, where your voice and empathy help customers stay connected!

Encore Promotions , a top direct sales and marketing firm in Atlanta, is on the lookout for empathetic, customer-first individuals to join our team as AT&T Customer Service Associates. In this role, you’ll be the voice of support—delivering exceptional service, building lasting relationships, and ensuring every customer interaction reflects the quality and care AT&T is known for.

As an AT&T Customer Service Associate, you’ll serve as a key connection between customers and the AT&T brand, delivering personalized support that makes a real difference. With in-depth training, you’ll become well-versed in AT&T’s full suite of services, equipping you to resolve questions, troubleshoot issues, and guide customers with clarity and care.

• Serve as the primary contact for AT&T customers, addressing questions and providing expert guidance on internet, TV, wireless, and home phone services

• Actively listen to customer concerns, identify issues, and deliver timely, empathetic solutions that build trust

• Walk customers through troubleshooting steps or escalate complex technical matters to the appropriate support teams

• Clearly explain billing, account details, service features, and promotions to ensure full understanding

• Process service upgrades, account changes, and customer requests with accuracy and efficiency

• Resolve complaints professionally using de-escalation techniques to ensure positive outcomes and customer satisfaction

• Maintain detailed records of all customer interactions and updates in the CRM system

• Stay sharp through ongoing training to remain up to date on AT&T’s evolving products, systems, and service standards

• High school diploma or GED required; must be 18+ and legally authorized to work in the U.S.

• 0–2 years of experience in customer support, retail, hospitality, or similar people-facing roles

• Clear, professional communicator with a warm, empathetic tone

• Strong active listening and problem-solving skills to resolve customer concerns effectively

• Naturally builds rapport and trust with diverse personalities

• Patient, emotionally intelligent, and calm under pressure

• Comfortable with basic computer systems and quick to learn new tools like CRM software

• Detail-oriented and organized, with a knack for keeping customer info accurate and up to date

• You live to solve problems, because chaos is just opportunity in disguise, and you’re disturbingly good at taming it 

• You explain tech so clearly, it’s almost suspicious, like you’ve made a deal with the Wi-Fi gods

• You thrive in unpredictable situations, because let’s face it: calm is boring, and you secretly enjoy the storm

• You handle angry customers with the grace of a villain monologuing, cool, composed, and always in control

• You absorb feedback like a cursed mirror, reflecting, adapting, and somehow getting sharper every time

Eager to elevate the customer experience and be part of something impactful? Apply today for the AT&T Customer Service Associate position on CareerBuilder!