AT&T Customer Experience Specialist

Join Delagroup Management as an AT&T Customer Experience Specialist and help build a more connected San Diego. In this role, you’ll distribute eSIM-only 5G smartphones and assist families with data enrollments, playing a vital part in the city’s digital transformation. The AT&T Customer Experience Specialist’s efforts will empower households to stay connected, informed, and engaged in today’s fast-paced world.

As an AT&T Customer Experience Specialist, you work face-to-face with residents, guiding them through AT&T cell phone options in plain language. Our disciplined training for the AT&T Customer Experience Specialist covers how to explain plans, handle upgrades, and complete activations smoothly.

Key Responsibilities of the AT&T Customer Experience Specialist

• Meet residents in person to understand their mobile needs and recommend AT&T 5G plans and smartphones that improve their day‑to‑day experience.
• Provide friendly guidance on device options, helping customers choose the right phone without pressure or technical confusion.
• Support households through eligibility reviews, explaining assistance programs clearly and respectfully.
• Handle enrollments and updates with accuracy, ensuring every customer receives the right plan and a smooth sales process.
• Assist with same‑day phone activation, offering step‑by‑step support so customers feel comfortable with their new device.
• Strengthen community relationships by offering approachable follow‑up and helping families stay connected long after the sale.

Minimum Qualifications of the AT&T Customer Experience Specialist

• High school diploma or GED preferred. 
• Experience in sales or retail is a plus. 
• Comfortable helping residents choose phones and explaining features in plain terms.
• Someone who stays ahead of new device releases and digital‑equity updates.
• Bilingual skills are a major plus for serving San Diego’s multilingual households.
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