AT&T Client Services Representative

Join our team as an AT&T Client Services Representative supporting B2B clients across Fort Myers!

At Nova Management Team , we believe careers grow best at the intersection of human connection and measurable impact. By helping telecom brands expand their reach through targeted outreach and personalized engagement, we give our team members the opportunity to build real skills and create value for customers while seeing the direct results of their efforts in a performance-driven environment.

In this role, you’ll be the front-line human connection for AT&T business customers: listening, advising, and converting needs into service solutions. Expect fast-paced customer interactions, consultative selling, and collaboration with internal teams. The AT&T Client Services Representative will also be upselling value-driven services and be rewarded for strong results. Your ability to build connections directly impacts business outcomes.

AT&T Client Services Representative Responsibilities

• Greet and support business customers in person, building rapport quickly and professionally.
• Conduct consultative conversations to assess client needs and recommend appropriate AT&T business services.
• Close service agreements and follow-ups with a friendly, solution-first approach.
• Coordinate with technical and billing teams to ensure smooth customer onboarding.
• Track customer satisfaction and identify upsell opportunities.
• Maintain accurate records and meet daily activity targets (calls, demos, follow-ups).
• Participate in team huddles and continuous improvement sessions.

AT&T Client Services Representative Qualifications and Skills

• 1+ year customer-facing B2B or telecom/customer support experience preferred.
• Strong verbal and written communication — you make complex things easy to understand.
• Empathy and active-listening skills; you build trust fast.
• Proven ability to guide customers to solutions (sales or consultative service experience).
• Goal-oriented mindset — you care about results and customer happiness.
• Reliable, professional, and team-minded.
• High school diploma or equivalent; associate/degree a plus.

Ready to be part of our AT&T Client Services Representative team? Hit Apply and send us your resume. We’d love to hear your story!