Associate SOC Operations Support Analyst
NLB Services
Atlanta, GA
Apply
JOB DETAILS
LOCATION
Atlanta, GA
POSTED
30 days ago
The Associate SOC Operations Support Analyst provides frontline operational and technical support for SkyProsupported devices, applications, and hardware within an SOC or operations support environment. This role supports field users, assists with incidents and service requests, and partners with senior analysts and vendors to ensure reliable operational support.
Key Responsibilities
Provide firstlevel support for mobile devices (iOS), kiosks, and operational applications
Serve as an initial point of contact for incidents and service requests
Troubleshoot basic device, application, and connectivity issues
Assist with device provisioning, swaps, and lifecycle support
Log, track, and escalate incidents following SOC processes and SLAs
Coordinate with internal teams and external vendors for issue resolution
Monitor operational queues and dashboards to identify trends or recurring issues
Document resolutions and support procedures
Support deployments, refresh activities, and operational changes
Quals--
13 years of experience in technical support, SOC, NOC, or help desk roles
Experience supporting enterprise devices or hardware
Familiarity with iOS devices in a managed environment
Strong customer service and communication skills
Experience using ticketing systems (e.g., ServiceNow)
Preferred / NicetoHave
Basic knowledge of BI tools or dashboards (e.g., Power BI, Tableau, or similar)
Experience viewing or interpreting operational dashboards or reports
Exposure to MDM tools, operational systems, or vendor coordination
Skills
Operational and technical support
Device and hardware troubleshooting
Incident intake and escalation
Documentation and communication
Time management and prioritization
All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran. NLB is committed to providing access, equal opportunity and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation, contact HR department by sending an e-mail to notifications@nlbservices.com.
About the Company
N