Associate Patient Care Coordinator

Optum is a global organization that delivers care, aided by technology to help millions of people live healthier lives. The work you do with our team will directly improve health outcomes by connecting people with the care, pharmacy benefits, data and resources they need to feel their best. Here, you will find a culture guided by inclusion, talented peers, comprehensive benefits and career development opportunities. Come make an impact on the communities we serve as you help us advance health optimization on a global scale. Join us to start Caring. Connecting. Growing together.   

The Patient Care Coordinator performs a wide variety of duties associated with patient services. This position is responsible for all components of the patient’s experience ranging from patient in-take, office visit, patient close-out, and appointment scheduling. The position also oversees the reporting function for the clinic including compliance specific reports as well as corporate statistics. 

Schedule: Monday – Friday, 6:00AM – 6:00PM. Supervisor will determine schedule. (8-hour shifts)

Location: 2010 Wellness Way, Suite 200, LV NV 89106 

Primary Responsibilities:

• Scan insurance cards, making sure that all paperwork is filled out correctly and signed

• Collect co-pays and co-insurance, deductibles and balances

• Keep the front office and waiting room clean and stocked

• Print schedules for medical assistants and physicians

• Balance daily logs and money collected, posting payments when balanced

• Coordinate patients check out process

• Schedule radiology and give pt lab orders

• Confirm all FFS eligibility for all locations and update eligibility form in EHR

• Issue referrals for outside specialties

• Obtain authorization for all office procedures and radiology if needed

• Answer phone calls from 3 phone queues (scheduling, high priority and overflow)

• Intake all demographic information for new patients

• Update demographic information for existing patients

• Collect insurance information

• Route calls throughout the office to an appropriate department

• Coordinator intake consultation requests from physicians for on call physicians

• Float throughout all the departments throughout all the clinics

• Other responsibilities as assigned

What are the reasons to consider working for UnitedHealth Group?   Put it all together - competitive base pay, a full and comprehensive benefit program, performance rewards, and a management team who demonstrates their commitment to your success. Some of our offerings include:

• Paid Time Off which you start to accrue with your first pay period plus 8 Paid Holidays

• Medical Plan options along with participation in a Health Spending Account or a Health Saving account

• Dental, Vision, Life& AD&D Insurance along with Short-term disability and Long-Term Disability coverage

• 401(k) Savings Plan, Employee Stock Purchase Plan

• Education Reimbursement

• Employee Discounts

• Employee Assistance Program

• Employee Referral Bonus Program

• Voluntary Benefits (pet insurance, legal insurance, LTC Insurance, etc.)

• More information can be downloaded at: http://uhg.hr/uhgbenefits

You’ll be rewarded and recognized for your performance in an environment that will challenge you and give you clear direction on what it takes to succeed in your role as well as provide development for other roles you may be interested in.

Required Qualifications:

• High School Diploma/GED (or higher)

• 2+ years of experience working in a medical environment

• 1+ years of experience with knowledge of Nevada medical insurances

• 1+ years of EMR experience

• Intermediate level of proficiency with computer skills such as Microsoft Word, Excel, Power Point, and other departmental specific programs/applications 

• Ability to travel 25% of the offices within the Las Vegas area

Preferred Qualifications:

• 1+ years of experience mentoring and training others

• Knowledge of medical terminology and anatomy

• Working knowledge of EPRG and Medicare Advantage quality requirements

• Strong communication and interpersonal skills, both in person and via phone

• Bilingual in English/Spanish

Pay is based on several factors including but not limited to local labor markets, education, work experience, certifications, etc. In addition to your salary, we offer benefits such as, a comprehensive benefits package, incentive and recognition programs, equity stock purchase and 401k contribution (all benefits are subject to eligibility requirements). No matter where or when you begin a career with us, you’ll find a far-reaching choice of benefits and incentives. The hourly pay for this role will range from $16.00 to $27.69 per hour based on full-time employment. We comply with all minimum wage laws as applicable. 

At UnitedHealth Group, our mission is to help people live healthier lives and make the health system work better for everyone. We believe everyone–of every race, gender, sexuality, age, location, and income–deserves the opportunity to live their healthiest life. Today, however, there are still far too many barriers to good health which are disproportionately experienced by people of color, historically marginalized groups, and those with lower incomes. We are committed to mitigating our impact on the environment and enabling and delivering equitable care that addresses health disparities and improves health outcomes — an enterprise priority reflected in our mission.

UnitedHealth Group is an Equal Employment Opportunity employer under applicable law and qualified applicants will receive consideration for employment without regard to race, national origin, religion, age, color, sex, sexual orientation, gender identity, disability, or protected veteran status, or any other characteristic protected by local, state, or federal laws, rules, or regulations. 

UnitedHealth Group is a drug - free workplace. Candidates are required to pass a drug test before beginning employment.

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