Associate Account Manager

Liberty Consulting and Management is a marketing firm that connects people faster than a subway rat finds a pizza crust. We need an Associate Account Manager to lead Verizon in New York. The Associate Account Manager assists with herding the team, keeps accounts from going off the rails, and helps customers pick between Fios so fast it bends time and 5G that could probably run a small country. Our training program is basically a leadership bootcamp, but with better coffee.

As an Junior Account Manager, your training starts with a survival kit containing: 37 pens, a stress ball shaped like a router, and a laminated card that says breathe in 12 languages. The Associate Account Manager manages teams that sell home internet so fast your Roomba will start a side hustle delivering snacks, and business networks so secure they've never heard the phrase password123 .

Role Requirements for an Associate Account Manager

• Execute operational tasks by managing Verizon service activations, commercial plan upgrades, and account migrations across residential and business systems.

• Develop leadership capability through workflow coordination, territory planning, task delegation, and monitoring frontline sales metrics.

• Support team development by assisting with coaching techniques, daily briefings, and reinforcement of sales goals tied to Verizon’s full product suite.

• Oversee onboarding and training of new associates, ensuring compliance with Verizon standards, contract protocols, and consumer data security.

• Resolve escalated challenges by managing complex customer account issues and technical inquiries, ensuring timely resolutions that protect client satisfaction.

• Analyze performance data to identify sales opportunities and align execution with Verizon’s 5G launches, enterprise campaigns, and market expansion strategies.

What You’ll Gain as an Associate Account Manager

• Develop a presence convincing enough to sell Wi‑Fi to someone living in a cave.

• Adapt to shifting priorities with the grace of a clown juggling chainsaws in a graveyard.

• Understand performance metrics so precise you’ll know exactly how fast morale is dying.

• Learn to coordinate accounts as smoothly as hiding bodies in a corporate filing cabinet.

Qualities That Set You Apart as an Associate Account Manager

• Bachelor’s degree in Business, Marketing, or Communications preferred; High School Diploma or GED required for eligibility. 

• Strong interpersonal and leadership potential with the ability to coach, motivate, and positively influence frontline sales teams.

• Experience in customer support, retail, sales, or high‑volume service environments, with a preference for backgrounds in telecommunications or technology.

• Highly organized, proactive, and adaptable, capable of managing multiple priorities and driving operational excellence in competitive markets such as New York City.

• Proficiency in CRM systems, sales platforms, and reporting tools to manage accounts, track performance metrics, and ensure compliance with Verizon standards.