Assistant Store Leader, Customer Experience & Outreach

Crate & Barrel

Richmond, VA

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JOB DETAILS

SALARY

$20.83–$25 Per Hour

SKILLS

Analysis Skills, Coaching, Communication Skills, Computer Systems, Customer Acquisition, Customer Experience, Customer Retention/Renewal, Customer Support/Service, Customer/Client Research, Design Services, Expense Management, Google Apps, Human Resources, Interpersonal Skills, Leadership, Loss Prevention, Metrics, Microsoft Office, Performance Analysis, Performance Metrics, Problem Solving Skills, Retail, Revenue Growth, Sales, Schedule Development, Strategic Planning, Tablet PC, Team Player, Training/Teaching, Website Conversion

LOCATION

Richmond, VA

POSTED

4 days ago

Strategic and service-driven, the Assistant Store Leader – Customer Experience & Outreach drives sales and engagement through hands-on leadership and a passion for delivering results. In this role, you lead sales and service programs, train and coach associates, and implement engagement initiatives that boost customer acquisition, retention, and loyalty. You oversee the performance of key programs such as Design Services, Trade, Registry, and in-store events—driving traffic, conversion, and long-term relationships. By analyzing KPIs, managing customer feedback, and maintaining brand standards, you ensure operational excellence and a consistent, elevated store experience. You also manage scheduling, expenses, and safety awareness while driving kitchen and Registry business through proactive outreach and events that bring the brand to life.

A day in the life as an Assistant Store Leader...

In collaboration with the Store Leader, manage and delegate workload and ensure execution of plans and strategies across the store and in assigned area.
Partner with the Store Leader to establish and communicate all critical metrics and expectations within the store, including but not limited to sales, visual, operations, safety, loss prevention, human resources, payroll/scheduling and training.
Coach, teach, train, recognize and manage all aspects of performance and development for all store associates to encourage professional growth and build a bench of talent.
Focus on promoting and driving sales as they pertain to, or are driven by, position and acting as the Leader on Duty (LOD).
Collaborate with Store Leader and other functional Assistant Store Leaders during new season planning and execution
Analyze results through reporting, translating numbers into actionable behaviors and goals in order to improve KPI results.
Ensure all customers are provided gracious, quick and efficient service. Set expectations and model excellent service by exhibiting a positive attitude and enthusiasm toward the job and the company to both internal and external customers in all forms of communication.
Communicate regularly with the management team concerning all aspects of sales, customer feedback/traffic and associate training/performance. Participate in weekly store walk-throughs with the management team and follow-up as required.
Stay up to date on all store initiatives and communications that are received, sharing with associates when appropriate.

What you'll bring to the table..

Your sense of personal style with a discerning eye and passion for design and home furnishings
Strong communication, interpersonal, and problem solving skills
Strong delegation skills in support of execution and driving results
Proven ability to build a culture focused on success and teamwork

We’d love to hear from you if you have…

2+ years customer service or retail leadership experience
Experience with Microsoft Office, Google applications, computer systems and tablet devices
Full-Time roles: Open availability to work flexible hours on weekdays, evenings and weekends

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About the Company

Crate & Barrel

We have everything we need to be the most talked about Distribution Network in the country. Except you. Managed with state-of-the-art technology, our Distribution Centers and Cross-docks are hubs for an amazingly streamlined system of inventory control, distribution, and customer relations that services all of our business channels. The only thing missing is YOU! We offer a competitive compensation and benefits package, profit sharing, 401(k), and a generous merchandise discount. Please visit our website at

COMPANY SIZE

5,000 to 9,999 employees

INDUSTRY

Retail

WEBSITE

https://jobs.crateandbarrel.com/