Assistant Retail Manager

The Assistant Retail Manager at Where Ya Bin supports the Retail Manager in overseeing all aspects of store operations, team performance, and customer experience. This is a hands-on, floor-based leadership role that plays a key part in maintaining operational excellence, supporting staff, and upholding company standards.

The Assistant Retail Manager works closely with the Retail Manager to ensure daily store success, stepping in to lead when needed and helping drive a positive, accountable, and high-energy store culture.

Responsibilities:

• Assist the Retail Manager in leading day-to-day store operations, ensuring all company policies and procedures are consistently followed

• Maintain a professional, visible presence on the sales floor while actively supporting customers and team members

• Support proper execution of bin flips, cleaning, stocking, and staging according to company standards

• Help with staff scheduling, timekeeping, and payroll support, including reviewing timesheets and ensuring accuracy

• Reinforce a culture of accountability, professionalism, teamwork, and safety

• Assist in completing required reports and documentation accurately and on time

• Support the maintenance of employee records, ensuring accuracy and compliance

• Proactively identify and communicate facility maintenance or repair needs to the Retail Manager

• Help maintain store cleanliness, safety standards, and equipment functionality

• Support execution and submission of weekly marketing deliverables

• Communicate effectively with team members and assist in training and coaching as needed

• Adapt quickly in a fast-paced retail environment and assist in resolving daily operational challenges

Qualifications:

• Previous retail leadership or supervisory experience preferred

• Strong organizational skills with attention to detail

• Ability to assist with schedules, labor management, and payroll processes

• Comfortable working in a physically active, hands-on role on the sales floor

• Strong communication skills and ability to collaborate with management, HR, Logistics, Marketing, and Leadership teams

• Willingness to work required hours, including Thursdays, Fridays, and weekends

• Basic computer proficiency, including scheduling and reporting systems

• Demonstrated ability to support team leadership, uphold company policies, and model professional behavior

• Willingness to learn, grow, and take on increasing responsibility

• Ability to thrive in a fast-paced, ever-changing retail environment