Assistant Manager – Guest Experience & Operations (Laser Tag Arena)

Battle House Laser Tag is seeking a professional, service-driven Assistant Manager to help lead our high-volume, tactical entertainment facility. If you're experienced in hospitality, retail leadership, or customer service management — and want a role that blends leadership with a dynamic environment — this is the perfect opportunity.

About the Role
As an Assistant Manager, you'll ensure a smooth operation, deliver five-star guest experiences, and support the GM in overseeing day-to-day activities. You'll coach staff, solve problems quickly, and help maintain a safe, clean, and organized arena for our players.

Key Responsibilities

• Lead shifts and supervise staff across front desk + arena

• Provide exceptional customer service and resolve guest concerns

• Oversee check-in, reservations, and group events

• Assist with scheduling, training, and team development

• Manage opening/closing routines and cash handling

• Maintain facility safety, cleanliness, and equipment readiness

• Support large groups, parties, and corporate events

What We're Looking For

• Experience as an assistant manager, shift lead, or supervisor

• Strong hospitality/customer service background

• Excellent communication and leadership skills

• Organized, reliable, and able to multitask

• Comfortable in a fast-paced environment

• Evening/weekend availability required

• Entertainment or recreation experience is a bonus

What We Offer

• Competitive pay with advancement potential

• Flexible full-time or part-time opportunities

• Veteran-owned company with strong culture and values

• A fun, friendly work environment

• Free gameplay + team perks

If you want a management role that's energizing, rewarding, and never boring — we'd love to meet you.