Assistant Manager

GeneralPurpose

Under the direction of the Property Manager, this role assists in maintaining compliance and successful day-to-day operations in all aspects of property management. This role requires regular communication with residents to ensure on time rent payment, and adherence to lease agreements.

EssentialDutiesandResponsibilities

• Activelyparticipatein leasing and marketing of the community to maximize occupancy.
• Meetandgreet prospective residents and vendors in a professional and enthusiastic manner.
• Utilizetelephoneand leasing techniques designated by the Company, always conforming to Fair Housing regulations.
• Maintain the highest level of customer service and online presence to obtain satisfactory scores on surveys/reviews from residents and prospects.
• Properly record information regarding prospective resident inquiries in LMS (Lead Management System) and follow up based oncompany strategy.
• Tour community, amenities and vacant apartments with prospects and have current knowledge of apartment specifications, vacancies, notices, and rental rates.
• Responsible for having a thorough knowledge of the surrounding area, comparable communities in the area, schools, shopping,bus lines, and be able to convert the knowledge into a selling benefit for the property.
• Responsible for having a thorough understanding of policies related to screening qualifications and application criteria, lease paperwork, rent collection, and move‐in/move‐out proceduresandbeabletoexplaintheseitemstoexistingandprospective residents.
• Completes daily transactions and tasks related to the financial operation of the community by collecting and posting rent, fees, and other payments, preparing daily bank deposits and reconciling bank accounts, preparing financial reports, processing invoices, managing daily YieldStar rate reviews in absence of Property Manager, and performing pre-close/AME procedures.
• Reviews resident files and accounting records to determine unpaid and/or late fees owed, communicates with residents regardingoutstanding balances, implements procedures for collecting on delinquent balances, and enforces the lease.
• Reviews and submits invoices from vendors, contractors, and service providers for payment by reconciling work performed or products purchased, obtaining property manager approval, coding charges to appropriate GL codes,

• and managing communicationbetweenthe vendor/contractor, accounting, andthe client/owner as needed.
• Follows the Company’s established procedures related to evictions by assisting the Property Manager in serving of the rent demand, filing the demand with the Attorney, potential/occasion court appearances if a response is filed by the defendant, coordination of the Writ of Restitution with the Sheriff and the actual oversight of the eviction.
• Processes resident move-outs by reviewing lease terms and notice requirements, applying appropriate deposit and lease cancellation fees, if applicable, and processing the disposition in accordance with established procedures and legal requirements.
• Promotes resident satisfaction and retention by responding to complaints, questions, and requests in a timely manner, and takingappropriate action to resolve and address service issues.
• Coordinate, monitor and perform aspects of the annual renewal process as delegated (contacting residents, preparing letters,following up on renewal offers, investigating notices, etc.)
• Attendanceis imperative and this position will be required to maintain regular onsite office hours.

OtherDutiesandResponsibilities

• AchieveFairHousingcertificationwithin3daysofhireandannuallythereaftertoanyinteractionwithprospectsorresidents.
• Competencein personal computer skills, keyboard, internet search, math, Microsoft Office Suite
• includingWord,Excel,andOutlookas well as community software applications.
• Participateintrainingtocomplywith new or existing laws.
• Beabletowork evenings and weekends.
• Assist the Property Manager in designing and implementing a resident retention program (i.e.,
• newsletter,residentreferralprogramorsocialactivities).
• Acts as the on-site supervisor in the absence of the property manager by organizing and delegating daily work, coordinating maintenance and make-ready tasks with the maintenance supervisor, and managing the operation of the community in compliancewith Company policies, procedures, and business practices.
• Promptlyreportanyunusualorextraordinarycircumstancesregardingresidents,personnelorthe
• propertytothePropertyManager.
• TeamMembersmustfulfilltheperformancestandardsofthis position and comply with policies,
• rulesandproceduresofthecompany,includingthosesetoutintheTeamMemberHandbookor
• otherwisecommunicated(verballyorwriting)toteammembers.
• Otherduties as assigned.