Assistant Dairy Manager
Hy-Vee, Inc.
Dubuque, Iowa
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JOB DETAILS
LOCATION
Dubuque, Iowa
POSTED
13 days ago
General Function;
Responsible for assisting the Dairy Department Manager to present the freshest, most innovative and best quality products at a competitive retail price to customers. Additionally, always maintaining a positive company image by providing courteous, friendly, and efficient customer service to customers and team members.
Core Competencies:
- Partnerships
- Growth mindset
- Results oriented
- Customer focused
- Professionalism
Reporting Relations:
- Accountable and Reports to: District Store Director, Store Manager, Assistant Manager of; Store Operations, Perishables, and Health Wellness Home; Dairy Department Manager
- Positions that Report to you: Dairy Clerks, Part time employees
Primary Duties and Responsibilities:
- Provides prompt, efficient and friendly customer service by exhibiting caring, concern and patience in all customer interactions and treating customers as the most important people in the store.
- Smiles and greets customers in a friendly manner, whether the encounter takes place in the employee’s designated department or elsewhere in the store.
- Makes an effort to learn customers’ names and to address them by name whenever possible.
- Assists customers by: (examples include)
- escorting them to the products they’re looking for
- securing products that are out of reach
- loading or unloading heavy items
- making note of and passing along customer suggestions or requests
- performing other tasks in every way possible to enhance the shopping experience.
- Answers the telephone promptly and provides friendly, helpful service to customers who call.
- Reviews appearance of the coolers and freezers and faces, replenishes, and removes damaged and outdated products.
- Ensures department standards are met.
- Oversees the part time dairy and frozen employees – outlines duties, trains, and follows up to ensure duties are completed.
- Trains new employees.
- Handles and satisfies customer issues.
- Ensures department is clean and neat including but not limited to cleaning cases and shelves, and sweeping floors.
- Receives deliveries, puts product away, reviews invoices, and logs in record book daily.
- Understands and practices proper sanitation procedures and ensures the work area is always clean and neat.
- Maintains strict adherence to department and company guidelines related to personal hygiene and dress.
- Adheres to company policies and individual store guidelines.
- Reports to work when scheduled and on time.
Secondary Duties and Responsibilities:
- Assumes management duties in absence of Department Manager.
- Orders for the department when necessary
- Assists in other areas of store as needed.
- Performs other job related duties and special projects as required.
Knowledge, Skills, Abilities and Worker Characteristics:
- Must have the ability to solve practical problems; variety of variables with limited standardization; interpret instructions.
- Ability to do arithmetic calculations involving fractions, decimals, and percentages.
- Must have the ability to file, post, and mail materials; copy data from one record to another; interview to obtain basic information; guide people and provide basic direction.
Education and Experience:
High school or equivalent experience and over six months up to one year of similar or related experience.
Supervisory Responsibilities (Direct Reports):
- Instructing, assigning, reviewing, and planning the work of others.
- Maintaining standards, coordinating activities, and acting on employee problems.
- Has the authority to recommend employee discipline.
Physical Requirements:
- Must be physically able to perform medium work exerting up to 50 pounds of force occasionally; up to 20 pounds of force frequently and up to 10 pounds of force constantly to move objects.
- Visual requirements include clarity of vision at a distance of less than 20 inches to more than 20 feet, with or without correction; field of vision; color vision; depth perception.
- Must be able to perform the following physical activities: Balancing, stooping, kneeling, crouching, reaching, standing, walking, pushing, pulling, lifting, fingering, grasping, feeling, talking, hearing, and repetitive motions.
Working Conditions:
This position is exposed to noise, temperature extremes, and dampness continuously and equipment movement hazards occasionally. This is a fast paced work environment.
Equipment Used to Perform Job:
Pallet jack, box cutter, cash registers, trash compactor, calculator, telephone, intercom, cardboard compactor, copier, fax (within wage and hour guidelines).
Contacts:
Has daily contact with customers, suppliers/vendors, and the general public. Has occasional contact with federal/state governmental or regulatory agencies for inspections.
Are you ready to smile, apply today.
Employment is contingent upon the successful completion of a pre employment drug screen.
About the Company
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