Assc Patient Care Coord
Allmed Staffing Inc
Hillsborough, NC
Patient Care Coordinator
Location: Hillsborough, NC
Type: Contract-to-Hire
Schedule: Monday–Friday, Business Hours
Position Overview
The Patient Care Coordinator serves as the primary point of contact for patients, ensuring a smooth and positive front-office experience. This role manages daily reception activities, patient registration, scheduling, and customer service while supporting efficient clinic operations.
Key Responsibilities
Greet, check in, and check out patients and visitors in a professional, courteous manner
Schedule appointments and maintain accurate patient records in the practice management system
Collect payments and address patient questions or concerns
Deliver exceptional customer service across phone, email, and patient portals
Manage front-desk workflow, correspondence, and administrative tasks
Build and maintain positive relationships with referral sources and internal teams
De-escalate patient concerns and provide appropriate assistance and support
Ensure confidentiality and full HIPAA compliance at all times
Maintain accurate documentation and filing systems
Collaborate effectively with multiple departments
Work independently and as part of a team in a fast-paced environment
Remain flexible and perform additional duties as assigned