Area Manager

Position Summary & Primary Responsibilities:
The Area Manager is responsible for coordinating with the Regional Manager for all community
operations across multiple properties while providing excellent customer service to residents,
colleagues, and ownership. The Area Manager participates as a collaborative member of the
operations leadership team. In addition, this position is responsible for the following:

• Assisting with oversight of performance across multiple communities, including acting as
  a back-up for the Regional Manager
• Providing timely response to and resolution of community and resident concerns, to
  include escalated concerns submitted to Ownership
• Assisting with both internal and external property inspections for each site, providing
  inspection reports to Regional Manager and Director of Operations, as well as
  coordinating solutions to address areas of concern
• Assisting with audit preparations
• Coordinating with Regional Manager and the leaders of Operational Departments to
  ensure timely completion of section 8 recertifications and timely submission of other
  documentation required by external agencies
• Monitoring deadlines for all communities in conjunction with the Regional Manager
• Coordinating with the Regional Manager and Leasing Team Leader to ensure effective
  community marketing, including successful relationship building with local businesses
  and corporate outreach as needed
• Assisting Regional Manager in providing customer support via the Company's support
  ticketing system.
• Assisting Regional Manager with month-end reporting supplied to Ownership entities
• Ensuring staff compliance with policies and procedures
• Assisting with property lease ups and takeovers
• Coordinating with Regional Manager and Ownership on Capital Improvement Projects
• Assisting with liability and incident reporting as needed
• Assisting with legal items as needed
• Other special projects and duties as assigned

Education & Experience:

• High school diploma; GED or equivalent
• 3-5+ years experience managing communities of 200+ units for a professional Property Management company
• Tax credit and Section 8 experience preferred
• Yardi software experience preferred
• RentCafe software experience preferred
• ZenDesk software experience preferred
• Proficiency with technology; including Microsoft Word, SharePoint, PowerPoint, Outlook
  and Excel
  Knowledge, Skills & Abilities:
• Excellent leadership and management skills, including effective relationship building
  both within and outside the organization
• Exceptional interpersonal skills with the ability to communicate effectively with a
  diverse range of individuals
• Ability to maintain discretion and tact when navigating sensitive situations, fostering
  positive relationships, and resolving conflict
• Ability to demonstrate good judgment and decision-making skills
• Ability to effectively use, leverage, and learn technology platforms
• Exceptional customer service skills
• Ability to maintain a professional image, as well as professional conduct
• Ability to multi-task and work well under pressure
• Ability to collaborate effectively across multiple teams and demonstrate strong
  organizational skills
• Ability to anticipate challenges and develop proactive, adaptable strategies to manage
  situations as they arise
• Strong verbal and written communication skills, with the ability to handle sensitive
  matters with tact and diplomacy.
• Ensures clear, respectful, and solution-focused interactions with colleagues, clients, and
  stakeholders