Applications Specialist w/Career Path to Outside Sales
Jasper Engineering & Equipment Company
Hibbing, MN
JOB DETAILS
SKILLS
Automation, Communication Skills, Communication Systems, Customer Relationship Management (CRM) Systems, Customer Service Software, Customer Support/Service, Detail Oriented, Documentation, Email Technology, F5 Network Software, Field Sales, Industrial Engineering, Instrumentation, Manufacturing, Microsoft Office, Order Management, Order Processing, Organizational Skills, Presentation/Verbal Skills, Problem Solving Skills, Process Control Engineering, Product Pricing, Purchase Orders, Resolve Customer Issues, Software Engineering, Technical Sales, Technical Support, Time Management, Track Customer Issues, Writing Skills
LOCATION
Hibbing, MN
POSTED
2 days ago
About the Role
Are you a technically minded professional who loves solving problems, supporting customers, and seeing your work directly impact business success?
As an Applications Engineer, you’ll serve as the bridge between customers, manufacturers, and our internal teams—helping customers find the right technical solutions, preparing accurate quotes, and ensuring orders flow smoothly from start to finish.
This is the perfect opportunity for someone who enjoys combining engineering know-how with relationship-building skills—and is looking to grow into a future Outside Sales role.
Key Responsibilities
Customer Communication & Support
- Respond to customer inquiries via phone and email, delivering timely and accurate information regarding products, pricing, and availability.
- Proactively engage with customers to provide order updates, resolve issues, and ensure satisfaction.
- Triage and escalate complex technical or commercial questions to the appropriate internal experts.
Quoting & Order Management
- Prepare detailed quotations for industrial products, including process instrumentation, valves, and communication systems.
- Review and validate customer purchase orders to ensure accuracy in part numbers, descriptions, and application compatibility.
- Collaborate with manufacturers to submit and process orders in compliance with their technical and procedural standards.
Documentation & Systems
- Maintain accurate records of customer communications, quotes, and order details using CRM and email systems.
- Ensure documentation is complete, up to date, and easily accessible for team reference and reporting.
Product & Industry Expertise
- Stay current with product specifications, applications, and emerging technologies through ongoing training and self-directed learning.
- Use product knowledge to assist customers in selecting optimal solutions for their applications.
- Bachelor’s degree in Engineering, Industrial Technology, or a related technical field (preferred but not required).
- 2+ years of experience in a technical sales, customer service, or applications engineering role within the industrial or manufacturing sector.
- Strong technical aptitude with the ability to understand and explain complex products and systems.
- Excellent written and verbal communication skills.
- Proficiency with CRM systems and Microsoft Office Suite.
- Strong attention to detail and organizational skills.
- Familiarity with process control, automation, or instrumentation products preferred.
- Experience working with manufacturers or channel partners in a technical sales environment preferred.
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About the Company
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