Analytics and Reporting - senior analyst commercial customer ops
ECLARO
Tampa, FL
Job Number: 26-00329
Be part of a company that delivers life-changing healthcare solutions. ECLARO is looking for an Analytics and Reporting - Senior Analyst Commercial Customer Ops for our client in Tampa, FL.
ECLARO’s client is a leader in the Biopharmaceutical Industry, providing quality, innovative, and affordable medicines that make a difference in the lives of patients all over the world. If you’re up to the challenge, then take a chance at this rewarding opportunity!
Position Overview:
- The position supports all functional areas within P&CO, processing of chargebacks, customer classification and contracts.
- This includes day-to-day business support as well as design/enhancement/implementation/testing of any required business process or system modifications.
Pay Rate: $61.07-$64.77/Hour
Responsibilities:
- Monitor daily operations ensuring chargebacks are processed and appropriate payments are issued, including reconciliation of chargeback submissions and claim responses.
- Analyze and interpret large data sets using Excel and other software applications to support business functions (e.g. load customer records), ensure reasonableness of data, identify trends and determine the root cause of issues.
- Use sound critical thinking skills to review contract eligibility (e.g. GPO membership, Class of Trade (CoT), DEA/HIN or NPI).
- Research third-party databases and other data sources, analyze information and make determination on customer COT assignments. Determine COT assignment in compliance with established business standards and policies.
- Reconcile FSS and HRSA Office of Pharmacy Affairs 340B program eligibility information to ensure that government rules and regulations as well as Client practices are adhered to related to customer eligibility for FSS and 340B price discounts on Client products.
- Create, update, and maintain customer master records.
- Create and update business process documentation.
- Build and maintain business relationships with wholesalers and distributors and across matrix teams including Government Price Reporting, Government Contract Operations, Institutional Contract Administration, Customer Operations, Order to Cash Operations, IT, Trade Sales Ops, Finance and Customer Service Ops.
- Participate in the ongoing design/enhancement/implementation/testing of Model N and SAP relative to customer master data, pricing and chargebacks.
- Interact daily with P&CO and Government & Public Program Ops teams to resolve pricing, customer, chargeback, or other system related issues.
- Apply technological aptitude to business processes to enhance operational efficiencies and productivity.
Qualifications:
- Education: Bachelor's degree in accounting, Finance, Business or related subjects is preferred A minimum of 5 years of related experience in business analysis, financial analysis, audit, chargeback administration, contract administration, or master data administration.
- Demonstrated ability to identify and implement process and control enhancements.
- A proven leadership mindset.
- Strong interpersonal skills, excellent oral and written communication skills, and the ability to work well across a matrix team are required
- A broad knowledge of Pricing & Reimbursement functions, government pricing regulations and systems transactional processing is preferred.
- Experience with Microsoft Office is required.
- Exposure to SAP and Model N (or similar systems) is preferred.
- Solid knowledge and experience in the pharmaceutical industry preferred.
If hired, you will enjoy the following ECLARO Benefits:
- 401k Retirement Savings Plan administered by Merrill Lynch
- Commuter Check Pretax Commuter Benefits
- Eligibility to purchase Medical, Dental & Vision Insurance through ECLARO
If interested, you may contact:
June Binuya
junethel.binuya@eclaro.com
2128047476
June Binuya | LinkedIn
Equal Opportunity Employer: ECLARO values diversity and does not discriminate based on Race, Color, Religion, Sex, Sexual Orientation, National Origin, Age, Genetic Information, Disability, Protected Veteran Status, or any other legally protected group status, in compliance with all applicable laws.
About the Company
ECLARO
Eclaro is a Business and Technology Consulting Firm that connects top talent with opportunities nationwide. We have direct access to Hiring Managers from leading Fortune 1000 organizations in almost every industry segment, with particular expertise in:
• Technology and Business Consulting
• Financial Services and Insurance
• Pharmaceuticals and Life Sciences
• Consumer Products, Public Sector, and Utilities
Eclaro provides fully customizable, comprehensive talent acquisition and management of seasoned professionals through a number of business models, including:
• Consulting
• Professional Hiring
• Global Integrated Delivery™
• Managed Services
Eclaro recruits and manages a staff of highly skilled individuals in an array of specialized disciplines enabling our clients to leverage new opportunities, respond to increased and changing demands, and increase their profitability.
Eclaro’s Management Team averages over 25 years of experience in partnering with clients in technical, corporate operations and human capital solutions. We hold ISO 9001:2008 certification and have achieved SOC 2 Type 2 certification in Security, Availability and Confidentiality. Eclaro’s decades of expertise and collaborative practice have proven that The Right People are The Answer.