Analyst
TemPositions Group Of Companies
Oakland, CA
This position is responsible for identifying, investigating, and resolving suspected fraudulent activity. The representative delivers secure, accurate, and empathetic service, ensuring the protection of
member accounts. In addition to advanced customer service and case management duties, this role encompasses fraud prevention responsibilities.
Key Responsibilities
• Monitor and analyze member accounts and transactions to detect potential fraud.
• Conduct both inbound and outbound outreach to verify suspicious activity and authenticate members.
• Secure accounts, resolve cases related to fraud, and escalate high-risk issues to the appropriate channels as necessary.
• Serve as a resource for staff and leadership, providing guidance on fraud-related matters and handling complex cases.
Required Qualifications
• At least 3 years of customer service experience.
• Minimum of 2 years of experience in case management or fraud-related roles.
• Strong skills in analysis, communication, and problem-solving.
• Ability to manage sensitive information with discretion.
• Proficiency with CRM or case management systems and Microsoft Office applications.
Education
• High School Diploma required.
• Bachelor’s degree preferred.
Assignment Length: 6-12 months
Location: Oakland, CA On-site 3 days/week
Start Date: Immediately
Equal Opportunity Employer Statement:
We are an equal opportunity employer and comply with all applicable federal, state, and local fair employment practices laws. We strictly prohibit and do not tolerate discrimination against employees, applicants, or any other covered persons because of race, color, religion, creed, national origin or ancestry, ethnicity, sex, sexual orientation, gender (including gender identity and expression), marital or familial status, age, physical or mental disability, perceived disability, citizenship status, service in the uniformed services, genetic information, height, weight, or any other characteristic protected under applicable federal, state, or local law. Applications from members of minority groups and women are encouraged
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About the Company
TemPositions Group Of Companies
Founded in 1962, The TemPositions Group of Companies is a privately owned full-service staffing firm offering temporary, contract temp-to-hire and direct hire services. We’re one of the largest regional staffing firms in the country, serving the New York, Connecticut, New Jersey and California markets.
While there are very few companies that can offer clients a truly broad range of skill sets, we can. We’re comprised of multiple specialized divisions, each staffed with individuals possessing years of hands-on industry experience. By having similar backgrounds to both our clients and the professionals we place, our internal staff understands the nuances and can select precisely the right individuals for the job. They can also proactively identify innovative ways of assisting our clients, and develop the appropriate systems or programs to translate these ideas into reality.
The TemPositions Group of Companies is an Equal Opportunity Employer and does not discriminate on the basis of race, creed, color, national origin, alienage or citizenship status, gender, sexual orientation, age, disability, marital status or genetic information.