Analyst - Business

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The Provider Onboarding Navigator is responsible for the oversight and integration for successful onboarding of new or reactivated providers within the  provider network.

This is a concierge-focused role that will operate as the doorway for providers, a role which will be responsible for driving a best-in-class onboarding experience, by facilitating multiple activities in tandem, with the ability to determine and execute prioritization against tasks related to: credentialing support, training, day-one ready support, and overall ensuring the onboarding process for the provider is seamless, executing with minimal disruption and quality throughput.

As Geo Mode launches in tandem with this team, the Navigator will play a critical role in prioritizing and owning the provider onboarding process by region and MSA in alignment with  capacity and recruitment goals.

Role and Responsibilities Establish and maintain comprehensive onboarding implementation processes with recruitment, credentialing, HR, IT, clinical team, and other stakeholders Responsible subject matter expert and the lead role in the integration of providers into the organization Own applications and onboarding for all providers in their assigned region/state/area Make critical decisions around prioritization and order of applications and onboarding throughput based on regional needs, state assignments, and licensure type; considering such inputs as average time to complete state licensure, average time to complete plan licensure, and the ability to decipher timing against urgency Confidently own a book of business and KPIs of the health of each stage you own; execute against onboarding dependent activities and independently mitigate gaps, including establishing start date timing, assessing training completion, and accurate capacity gathering Partner closely with Regional Leadership at the Director and above level to recommend a best course of action for a region, state, or licensure type to meet client and capacity goals Utilize the appropriate authority to make timely changes and recommendations on alternate course of action where necessary in project plan / book of business shifts; rationalize and ratify with stakeholders who will realize the impact of decisions Create and maintain detailed project plans and timelines for completion of onboarding activities based on incoming applications and prioritization of MSAs within a region; holds self and other stakeholders accountable to deadlines and deliverables Facilitate education to enable completion of key onboarding activities (ie CAQH ProView and MD-APP credentialing applications), including but not limited to: Develops and leads live provider-facing training sessions Creates job aides, videos, and other artifacts / materials Assesses areas of opportunity to improve processes and takes initiative to solution Connects working relationships with all teams involved in the onboarding process Correspond with providers via telephone and email with professional etiquette after provider accepts offer Provide 1:1 onboarding support to providers during standard and non-standard business hours including daytime, nighttime, weekends and holidays; disciplined to comply with variable response-time commitments to be determined in role SLAs Ensures all credentialing paperwork from provider is submitted in a timely manner Continual follow-up with candidates to push them forward in the credentialing process Partner closely with the credentialing department to gather information and requirements Organize orientation, first months schedule, travel requirements, system access and controls Ensure completion of all learning management system module completion Coordinate shipping and receiving of supplies, system access, etc.

Available to attend regular organizational, departmental and manager meetings in a prompt and professional manner Other duties as assigned Required Qualifications 4%2B years experience working in an administrative function with competing priorities High emotional intelligence with experience navigating high touch discussions Customer centric - high touch mindset Experience with running complex reports and presenting data to internal and external stakeholders Excellent verbal and written communication skills Highly organized with impeccable attention to detail Basic computer skills (Google Office, etc.) Accurate data entry skills Excellent with prioritization and time-management Ability to manage multiple priorities at the same time, work well under pressure and take direction Preferred Qualifications Prior experience onboarding providers or company employees is a plus Experience working in a virtual environment highly preferred Experience using applicant tracking and credentialing software is a plus Education Bachelors Degree in Business or related experience required Anticipated Weekly Hours 40 Time Type Full time