Amelia Developer ( Voice & Chat ) IVR/Chat Dev.
Judge Group
Balcones Heights, TX
Salary: $85,000.00 USD Annually - $95,000.00 USD Annually
Description:
Any location:
San Antonio TX
Plano TX
Phoenix AZ
Tampa FL
Chesapeake VA
Colorado Springs CO
Summary:
Should have strong experience working with Amelia (Sound Hound) for Service Desk Automation. Should have created Automation solutions using Chat bots and IVA Bots in Amelia. Must have strong experience integrating Amelia with tools like AWS Connect, Backend APIs, Webhooks, ITSM tools like ServiceNow, Jira, Rally, Contact center technologies, ADS, SSO, LDAP, Scripting in Python Javascript, React Js. Should have good communication skills and should have worked in Onshore - Offshore model
Roles & Responsibilities
• Designing Dialogues: Crafting system prompts and user journeys.
• Training and Tuning: Improving model accuracy (NLP).
• System Integration: Connecting Amelia to enterprise applications.
• Solution Architecture: Ability to design, build, and deploy conversational solutions for customer service or internal IT
• Voicebot Development: Expertise in speech-to-text, text-to-speech, and designing natural, human-like voice conversations.
• NLP & Machine Learning: Strong background in Natural Language Processing, intent recognition, and entity extraction.
• Integration Skills: Experience connecting bots to backend systems via APIs (REST, SOAP, XML).
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Contact: asharma15@judge.com
About the Company
Judge Group
The Judge Group Inc., is a leading professional services firm specializing in talent, technology, and learning solutions. We consult, staff, train, and solve. Through our work we make people and organizations better. Our services are successfully delivered through a network of more than 30 offices across the United States, Canada, and India.
The Judge Group is proud to partner with the best and brightest companies in business today, including over 60 of the Fortune 100. We serve organizations in financial services, healthcare, life sciences, insurance, government (including aerospace and defense), manufacturing, and technology and telecommunications. If you would like to learn more about The Judge Group visit www.judge.com or call toll free (800) 360-4474.