Amazon Spheres - Guest Services Representative
Northwest Center
Seattle, WA
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JOB DETAILS
SALARY
$22.95 Per Hour
JOB TYPE
Full-time, Employee
SKILLS
Administrative Skills, Allergies, Animal Care, Auditory, Call Centers, Communication Skills, Conflict Resolution, Customer Experience, Customer Support/Service, Detail Oriented, Disability Insurance, Diversity, Employee Benefits, English Language, High School Diploma, Hospitality and Tourism, Information Technology & Information Systems, Insurance, Interpersonal Skills, Leadership, Life Insurance, Mentoring, Microsoft Excel, Microsoft Outlook, Microsoft Windows Operating System, Multitasking, Physical Demands, Problem Solving Skills, Process Improvement, Reimbursement, Resource Management, Revenue Growth, Student Loans, Team Player, Trouble Tickets
LOCATION
Seattle, WA
POSTED
25 days ago
The Amazon Spheres are where employees can think and work differently, surrounded by more than 40,000 plants from the cloud forest regions of over 30 countries! The Guest Services Representative is often the first contact with Amazon employees and external visitors via e-mail and in person. This role is responsible for greeting and checking in visitors, managing customer reservations, assists with special projects and events and provides a positive experience through each interaction.
This is a highly social and collaborative group that is seeking individuals who have a passion for inclusivity, inquisitiveness, and curiosity. That will help create a memorable customer experience and enjoys engaging with people. Who can provide a 5-star first impression for every visitor and e-mail in a warm, professional, and courteous manner.
Location: Seattle
Schedule: Full-Time - Must be available to work a flexible schedule and work hours of operation to include weekends. Hours of operation are 8:50am-5:50pm Monday- Friday, and on select Saturdays. Schedules may vary due to operating hours
Starting Wage: $22.95 per hour | Full Wage Range: $22.95 - $27.71 per hour
What we can offer:
- Competitive and affordable Medical (including hearing & hardware coverage!), Dental, Vision, Disability, and Life Insurance
- 17 Accrued Paid Time Off Days Annually
- Additional 11 Annual Floating Holidays, Parental Leave, and Paid Compassion Leave
- Retirement 401(K) with a company match
- Company-Provided Orca Pass – Unlimited use
- Employment Assistance Program (EAP) via Spring Health
- Mental Wellness Program including six free therapy sessions per year
- Opportunity for career development with our NWC Mentorship Match program
- Physical Wellness Reimbursement Program - $25/month
- Student Loan Contribution Program - $50/month
- Pet Insurance Discount Program
Check out the entire list of benefits Northwest Center has to offer here: http://www.nwcbenefits.com/
Essential Duties:
- Facilitate the opening and closing of the Spheres front desk
- Monitor and manage reservations
- Help resolve any escalations with guests and visitors professionally and politely
- Assist in covering entry hotspot locations in the Spheres if coverage is needed
- Create trouble tickets for facility issues brought to your attention
- As necessary, facilitate communication between event requestors, the events team, and key vendor staff
- Support special projects and varied tasks assigned by leadership
Requirements:
- 2 years of customer service, call center, reception, event staffing, or administrative support experience
- High energy, detail-oriented, and reliable
- Exceptional interpersonal skills and the ability to interact with the community
- Ability to multi-task in a fast-paced environment while always remaining professional and friendly
- Flexibility to work some nights and weekends during operating hours
- Strong conflict resolution, critical thinking, and problem-solving skills
- Must be proficient with MS Windows, Excel, and Outlook e-mail
- High School Diploma or GED
Working Conditions & Physical Demands:
- The space is inhabited by various plant life so any allergies may impede performance of duties
- Humidity and temperature conditions may vary in order to maximize the plant life in the space The temperature of the Spheres is maintained between 70 and 75 degrees with an average humidity of level of 60%
- The position requires standing for long periods of time up to the entire length of the shift
- Must adhere to dress code and be conscientious about personal hygiene
- May need to carry supplies to other buildings
- Ability to walk consistently within a 1.5 radius is required
- Walking up and down stairs is required when roving the space and assisting customers.
- Reading, writing and oral proficiency in the English language
- Ability to see both distance and details at close range, within a few feet of the observer (with or without corrective lenses)
- Ability to identify and understand the speech of another person (with or without a personal auditory hearing device)
- This is a dog friendly environment with over 1000 dogs on campus. Individuals with dog allergies or those who do not particularly care for dogs may not be the best fit
About Northwest Center
Northwest Center (NWC) is an ambitious, dynamic, and driven social enterprise organization that operates successful businesses to drive societal change. We are focused on our collective North—a world where all children have equitable access to education, and the employment rate for people with disabilities is the same as the general population. Since its inception in 1965, Northwest Center has built and acquired a portfolio of commercial businesses to fuel our mission of disability inclusion and enable our journey North.
Northwest Center has been a vendor at Amazon for over two decades. The NWC @ Amazon division has grown to over 300 employees, providing a wide variety of customer service support on Amazon’s thriving campuses throughout the nation. Our team works in a unique, fast-paced corporate setting on Amazon’s campuses to provide first-rate customer service-focused programs to our clients while also generating revenue that funds Northwest Center’s mission of inclusion
Northwest Center is committed to offering reasonable accommodations to applicants with disabilities. If reasonable accommodation is needed to participate in the job application or interview process, to perform essential job functions, and/or to receive other benefits and privileges of employment, please contact us at jobs@nwcenter.org.
At Northwest Center, we do not just accept diversity and inclusion — we celebrate it, support it, live it, and flourish in it to benefit our employees, the community, and our clientele. We believe that our strength lies within our diversity and the forward motion towards a day when people of all abilities can learn and work together.
We believe that curiosity and critical thinking are essential to the dialogue and improving decision-making, planning, resource allocation, and how we treat others. Our goal is to create and implement more equitable practices, policies, and culture. To be equitable means to value and respect individuals from all cultural backgrounds, genders, races, identities, and abilities. Northwest Center is proud to be an equal opportunity employer, including disability and veterans’ status.
About the Company
N
Northwest Center
To promote the growth, development and independence of people with disabilities through programs of therapy, education and work opportunity.
Every Step of the Way
We are a leader in advancing equal opportunities for children and adults with disabilities. Our services for children provide early intervention, inclusive early learning, and after school programs. Our employment services include transition services, vocational training, job placement, and supported employment.
We provide outsourcing solutions that meet the manufacturing and service needs of small and medium sized businesses, Fortune 500 companies, local government offices, and large federal agencies. Our portfolio of Social Enterprises employ people with and without disabilities working side-by-side to offer world-class service to our customers.
We provide outsourcing solutions that meet the manufacturing and service needs of small and medium sized businesses, Fortune 500 companies, local government offices, and large federal agencies. Our portfolio of Social Enterprises employ people with and without disabilities working side-by-side to offer world-class service to our customers.
Our History
Northwest Center was founded in 1965 by parents who refused to institutionalize their children with developmental disabilities or accept the prevailing notion that their children couldn't be taught. Banding together to form Northwest Center, they hired their own teachers to develop education programs targeted to special needs children.
Our founders authored and won approval of civil rights legislation that opened the doors of Washington State schools to children with disabilities. House Bill (HB) 90 “Education for All” was signed into law in 1971 and served as the model for national legislation, The Education for All Handicapped Children Act of 1975. View a timeline of our history.
In 1967, just two years after our founding, Northwest Center entered into a partnership with Value Village. We collect clothing and household donations with The Big Blue Truck™ and The Blue Bin. Value Village buys that merchandise to sell in its stores, and the revenue funds our inclusive education and employment programs. Learn more about our 50 partnership for good.
Our founders authored and won approval of civil rights legislation that opened the doors of Washington State schools to children with disabilities. House Bill (HB) 90 “Education for All” was signed into law in 1971 and served as the model for national legislation, The Education for All Handicapped Children Act of 1975. View a timeline of our history.
In 1967, just two years after our founding, Northwest Center entered into a partnership with Value Village. We collect clothing and household donations with The Big Blue Truck™ and The Blue Bin. Value Village buys that merchandise to sell in its stores, and the revenue funds our inclusive education and employment programs. Learn more about our 50 partnership for good.
COMPANY SIZE
500 to 999 employeesINDUSTRY
Nonprofit Charitable Organizations
WEBSITE
http://www.nwcenter.org