Allstate Customer Service Representative (Entry Level)

The Darrin Quick Allstate Agency in Dacula, GA is hiring a motivated Customer Service Representative (CSR) to join our team. This is an entry-level, developmental opportunitybut were specifically looking for someone who is seeking a long-term career, not just a job.

This position begins with a strong focus on customer service and supporting our existing clients.

Over time, the right candidate will grow into a hybrid service + sales role, helping identify coverage needs and closing additional business within our current book of clientsno cold calling and no prospecting required.

If you are someone who is compassionate, the type to kill with kindness, walk with high integrity and looking for a long-term career, we want to talk with you!

________________________________________

Important Licensing Requirement

Georgia Property & Casualty License is required prior to starting

Licensing costs eligible for reimbursement after successful completion of 90 days of employment

________________________________________

Career Growth Opportunity (Hybrid Service + Sales Role)

As you develop and prove success in the role, you will also:

Identify additional coverage needs within our existing customer base

Recommend products and solutions that fit client needs

Help close business and support agency growth

Earn commissions and bonuses once transitioned into the sales portion of the role

No cold calling

No outside prospecting

Opportunities come from inbound calls, walk-ins, and our existing book

________________________________________

Agency Culture

We are proud to be an Agency that is committed to serving our community with integrity, compassion, and excellence. The right person for our team:

Truly cares about people

Supports a positive and uplifting workplace

Wants to be part of something meaningful and long-term

________________________________________

Compensation & Benefits

Competitive hourly pay (DOE Depends on Experience)

Commission + bonuses available after transitioning into the hybrid sales role

License reimbursement after 90 successful days

Training, mentorship, and career development

Supportive team environment and growth opportunity

Salary Range: $30000.00 - $45000.00 per year

Annual Base Salary Based on Experience

Paid Time Off (PTO)

Hands on Training

Career Growth Opportunities

Mon-Fri Schedule

Responsibilities

You will serve as the first point of contact for our agency by:

Answering inbound calls and assisting walk-in clients

Providing friendly, professional customer service

Answering policy and coverage questions

Helping with billing issues, payments, and account questions

Taking payments and documenting transactions

Processing endorsements and policy changes

Assisting with claims and guiding clients through next steps

Maintaining accurate client notes and follow-ups

Prior experience in inside sales and/or customer service

Excellent communication skills (phone + in-person)

A positive, coachable, team-first attitude

Strong attention to detail and ability to multitask

Comfortable working in a fast-paced office environment

Must be able to work full-time in-office in Dacula, GA

Must be seeking a career path with growth, responsibility, and long-term opportunity

Preferred (Not Required):

Insurance or agency experience

Bilingual is a plus

Experience handling billing questions and processing payments